Reviews (1,359)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.
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Been with Tidio since 2021! Love growing with the program.
Thank you for your continued trust and loyalty over the years!
One of the best Apps for customer service management, highly recommended!
We really appreciate your support and recommendation. Thank you! 🙏
We've tried MANY customer service platforms and keep coming back to Tidio!
Thank you for your feedback! We really appreciate it and are glad to have you with Tidio.
great app
We really appreciate your feedback — thank you for choosing Tidio!
good
Huge thanks for the review. We’re always here if you need us!
Tidio has been an absolute game-changer for my e-commerce business. The platform itself is intuitive, powerful, and incredibly effective for engaging customers in real time, automating conversations, and guiding shoppers toward the right products. It has noticeably improved both customer experience and conversion flow on my site.
What truly sets Tidio apart, however, is their customer support—specifically Carlos.
If you are serious about improving customer engagement, sales, and support efficiency, Tidio is absolutely worth it—and if you get the chance to work with Carlos, you are in excellent hands.
Highly recommended.
Thank you so much for your kind review! It's so great to know that Tidio is such a game changer for your business, and that you've had such an amazing experience with our support team - Carlos is one of the best! ;)
Great App
Thank you for the 5-star review!
The best chat app I've ever used, and getting better all the time!
Thank you! Your feedback means a lot to our team. 🙌
Easy to install
Thank you so much for your review!
Helping a lot with decreasing volume
Thank you for the 5-star review!
