Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

November 28, 2025

Greater user interface and easy to use for beginners

The Gut Tailor
United Kingdom
10 months using the app
TIDIO LLC replied December 1, 2025

Thank you for your review, we're happy you find Tidio easy to use!

November 28, 2025

Very good app that is updated and answers my clients needs.

Sportura
Norway
About 1 year using the app
TIDIO LLC replied December 1, 2025

Thank you a lot for the amazing feedback!

November 28, 2025

It's been very helpful for our business! Highly recommend.

cindysilverstudio
China
Almost 2 years using the app
TIDIO LLC replied December 1, 2025

Thank you, we appreciate your kind words!

November 27, 2025

Very easy to use.

Lisa&Co.
Romania
16 days using the app
TIDIO LLC replied November 28, 2025

Thank you so much for the 5 stars — we really appreciate it!

November 25, 2025

So far so good

Seed Cube
Australia
15 days using the app
TIDIO LLC replied November 26, 2025

Thank you so much for the review!

November 23, 2025

Great app

Jyker USA
United States
10 months using the app
TIDIO LLC replied November 24, 2025

Thanks so much! We're glad you're enjoying Tidio!

November 20, 2025

Tidio is the Best chatbot in the world!!!!

Pallavi Arts
India
3 months using the app
TIDIO LLC replied November 21, 2025

Thank you so much for the kind review!!!

November 19, 2025

It gives you affordable, AI-powered customer communication. Helps to streamline workflow.

Savile Row Company
United Kingdom
About 1 year using the app
TIDIO LLC replied November 19, 2025

Thanks so much for your review!

November 18, 2025

Tidio has been very helpful for my store Liquid Gold 1 Therapy Oil.

LiquidGoldOne
United States
Over 1 year using the app
TIDIO LLC replied November 19, 2025

Thank you for the 5-star review!

November 17, 2025

Robust and solves lots of use cases without much customization. Love it

Mymindara.com
United States
6 months using the app
TIDIO LLC replied November 18, 2025

Thanks so much! Your kind words mean a lot to us.