Tracktor Order Tracking

Tracktor Order Tracking

Reviews (154)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably improves customer experience while cutting “Where is my order?” emails, sometimes by about 40%. They like the branded tracking page, visual progress (bars and maps), and support for many carriers and custom statuses. The dashboard helps monitor orders and delays. Many describe setup as quick and easy, and praise support as fast, hands-on, and highly helpful with customization and integrations.

June 7, 2019

The support team has been very responsive in making sure our coding has been working properly so we can best provide info back to our customers.

Blix Electric Bikes
United States
9 months using the app
March 21, 2017

Great looking app and does the job well. Very happy with the responsiveness of the support team which solved an issue I had within minutes. Thanks!

Liquidbarn
United States
Over 1 year using the app
Edited March 27, 2019

I just istall it, and got help from Mandy, thank you very much, I hope this will help my store get better customer assitance. Lets get started. :)

Bésame Jewelry Joyería Mexicana
Mexico
About 1 hour using the app
October 3, 2017

So far so Good. It is working for my store and I am enjoying it. It has cut down on a number of emails from customers asking where their orders are.

Paramedic Shop
South Africa
About 2 months using the app
January 14, 2020

Great app! Very responsive support team! I had some minor issues with the rendering of the tracking page and they got resolved in a very fast manner.

Isola del Giglio
United States
11 days using the app
October 14, 2020

Fácil de usar e integrar a loja do shopify. Facilidade para o consumidor que com algumas informações já consegue ter acesso ao item comprado. Recomendo.

BagyPack
Brazil
About 1 year using the app
June 5, 2019

Works really well! Easy to install (the developer helped me) - love that customers can easily track their order- cuts down on all the constant queries!!!

Furbaby Friends Gifts
United Kingdom
About 1 month using the app
May 11, 2020

Works perfectly and I am able to keep track of all my shippings.
Especially now that I had a carrier that was not comprised in the ordinary ones of Shopify

GENNY.PI
Italy
4 days using the app
March 30, 2020

Tracktor is a great app and ShopPad offers excellent support! I appreciate the integration with OrderlyEmails and the Mission Control feature. Give it a try!

Vidlogix
United States
Over 1 year using the app
Edited November 14, 2019

Tracktor recognizes so many carriers which is what we needed to ensure customers were getting correct tracking information. Plus fantastic customer service.

3sprouts.ca
Canada
About 1 hour using the app