Reviews (1,818)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this dropshipping app as beginner‑friendly and easy to integrate with Shopify. Setup and product importing are quick, with Auto Checkout, inventory sync, and a generous free tier (up to 500 products) praised for reducing risk. Many like the cute, boutique‑style fashion and report strong sales and happy customers. Shipping is often fast, and live chat support is frequently highlighted as responsive, patient, and effective.
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Very professional and had a lot of patience. Im new to the dropshipping business and Chette assisted me with knowledge and patience. Thank you Chette. 5 stars!
Updated review. I'm not sure what's going on at Trendsi, but things seem to have gone from bad to worse. Specifically, their shipping delays and lack of communication thereof. My last order took over a month to ship, and after I was told it was shipped, I was then told not all of the order was shipped, and I was being refunded for the piece that didn't ship (due to a quality issue, their generic reply). Their customer service only makes things worse. Why is it that I don't have shipping issues with the other 5 suppliers I use? I'll no longer be selling from Trendsi once I get their products removed from my store.
Update-6/2 order placed, informed 6/12, it was out of stock, unacceptable!
Hi THRIXINE,
Thank you for taking the time to share your honest feedback — we truly appreciate it.
We’re sorry to hear that the processing speed and shipping fees didn’t meet your expectations. Your comments are valuable, and we’re continuously working on improving our operations to provide a better experience for our partners.
If you don’t mind us asking, what could we have done differently to turn this into a 5-star experience for you? Your input would really help us identify specific areas where we can do better.
Thanks again for your support, and we hope to have another opportunity to serve you better next time.
A fraudulent order was placed on my site, but I managed to contact customer support and cancel it before it shipped! This was a big win for my small shop, saving me a lot of time, effort, and money in the process.
Hi Platinum Bellas,
Thank you for sharing your experience — we’re so glad to hear you were able to catch and cancel the fraudulent order in time!
That’s definitely a big win, and we’re happy our support team could assist you quickly. Protecting your business is a top priority, and we’re always here to help you navigate situations like this.
If there’s anything more we can do or if you have any concerns moving forward, don’t hesitate to reach out.
Wishing continued success for your shop!
Trendsi is a great help for my business. Lots of great designs and styles and customer support is excellent.
Harold, Chette & Anya from customer care team was of great help on an issue I was facing on an order. Keep up the good work guys.
Their integration to my store was seamless and its the first time I am experiencing such a technology that can be handled by anyone.
Hi BAYZYX,
Thank you so much for your kind words! We’re thrilled to hear that Trendsi has been a valuable part of your business and that you’re enjoying the variety of designs, seamless integration, and overall experience.
A special thank you for recognizing Harold—we’ll be sure to pass along your appreciation to him. It means a lot to our team to know that our support is making a difference.
We’re excited to keep supporting your growth and success. If there’s anything you ever need, just let us know—we’re here for you!
It feels like they pay for good reviews. I sell handmade jewelry and I was very tired of making everything myself so I figured I'd give this a shot. Their products are ordered from AliExpress I know because I purchased jewelry making supplies from there some of their jewelry pieces I was able to find on AliExpress for a fraction of the cost.
To make matters worse I put in an order for 7 items the order was stuck on "processing" for 11 days and now I have a tracking number that says the package hasn't been received yet. This is an oversea shipment so I'm sure it's another 10 days or so before it arrives. Thank God these were samples for me because if they were for an actual customer I would have had to refund them and I would look bad. Also don't put your money in the wallet they have because if you change your mind there is no getting your money back. You have to use it on samples or you forfeit your money. Find their products on AliExpress and order it from there at least it arrives on time. I would rather go back to hurting my hands making jewelry than do this.
HI Extrinsic Beauty,
Thank you for taking the time to leave this detailed review. I’m truly sorry to hear about your experience—it’s clear that it didn’t meet your expectations, and I completely understand how frustrating that must have been, especially when you were looking for a reliable solution during a busy time.
Your concerns about shipping delays, product sourcing, and the wallet refund policy are absolutely valid, and I appreciate you bringing them to my attention. I never want any customer to feel misled or unsupported. While I do work with suppliers to help scale certain parts of the business, my goal has always been to balance quality, transparency, and affordability—and it’s clear we fell short in your case.
I would love the opportunity to make this right. If you're open to it, please reach out to me directly so we can either resolve the order issue, offer compensation, or find another way to turn this experience into something more positive.
Your feedback truly helps us grow, and I’d be grateful for the chance to improve things and hopefully earn your trust again—maybe even turn this into a 5-star experience in the future.
Thank you again for your honesty.
Chette
Trendsi Customer Support
trendsi.com | Your One-Stop Shop Supply Chain Solution
So far I love it! Its easy to use and the customer service is great! I am still sticking to my 5 star review! I mess up my shipping add. and Lori she was amazing and is helping me to have it re-shipped to me and the customer service is just five star and the clothes is amazing too. Ria today help me re-ship my other order that I forgot I did and I love how they take care of it and Its easy just by a chat and no problems at all! thank you ladies
Hi Goddess Vibes,
We're so glad to hear you're loving it so far! 😊 Thanks for the kind words about the platform and our customer service — we're here whenever you need us!
Great first experience with customer service! I worked with Mikah when a customer had been sent the wrong item. It was a very smooth experience and was rectified immediately. Mikah was a pleasure to work with as she answered all of my questions and anticipated several others that I had. It is a comfort to know that Trendsi values their customers by offering real time help through their chat system. I feel confident knowing my store has the backing of Trendsi which is why so many of the products I offer are from Trendsi. Truly grateful. Thank you Trendsi and Mikah!!
I had a customer enter the wrong shipping address and I was panicking because there was not a clear option to edit this, and half the order was through our store and the other half Trendsi. The Trendsi portion was already processing and ready for pickup. I got on the Chat immediately and Ria was a huge help! It was quite simple, but I had no idea how to adjust it. I have been really happy with Trendsi and their dropshipping so far. Customer service is exceptional.
Hi Rosewood House,
Thank you so much for sharing your experience! We're so glad to hear that Ria was able to assist you quickly and make the process smooth. We understand how stressful those situations can be, especially when orders are already in motion. It’s great to know that you’ve been happy with Trendsi and our customer service so far — we truly appreciate your trust and support. If you ever need help again, we’re always just a chat away!
They have the best products. The thing that was even more important was the service I received when I was having technical issues with my site associated with the trendsi products only. Turned out to be a shipping set up error. It was resolved very quickly once I had Trendsi support involved.
“Easy to use with Shopify, great product selection, and smooth importing. Perfect for growing a store without big upfront costs.”
