Reviews (116)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, time‑saving UPS integration. It’s easy to install, connect to a UPS account, and automate workflows like order import, label creation (including multi‑box), fulfillment, and tracking. Many praise the fast, proactive support for setup, rules, and OAuth migration. Merchants value flexible shipping rules, smooth international handling with auto commercial invoices, good UPS rates, and that it’s free.

November 21, 2023

The UPS app is super user-friendly and checks-off all the boxes. Ruben from UPS is second to none when it comes to providing quick and effective assistance on any issue needed. Would be proud to have Ruben on my team.

Endless Greats
Denmark
About 1 month using the app
November 13, 2023

Prompt reply and really helpful. Quickly accommodated our custom request, so can only recommend them.

AAWireless
Netherlands
25 days using the app
Edited February 12, 2024

Reuben's app support is very thorough.

App works most of the time.

UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late

Fixaball Ltd. Fixings and Fasteners UK
United Kingdom
10 months using the app
September 8, 2023

First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!

Heating & Plumbing London
United Kingdom
11 months using the app
October 21, 2022

Easy to implement! And customer support is great. Help us all the way to make sure all worked as it should.

Doganics
Spain
11 days using the app
July 13, 2023

Great support and quick replies from the team. will recommend this if you need a UPS dashboard!

CerealKendama
Singapore
2 months using the app
April 3, 2023

Great service with Ruben, he helps me a lot with my many questions.

Im very satisfied, thank for the great help :)

Arvika
Canada
3 days using the app
April 6, 2023

Great customer service and the app works great ... hope they can create a sub-users account @ Highly recommended !!!

DaRoAn
Spain
7 months using the app
March 10, 2023

One of Shopify's best apps, take the UPS experience to next level. Top-Notch Customer Service with almost instant replies.

ethnasia
Greece
4 months using the app
December 16, 2022

The only shipping app that has all UPS capabilities for your Shopify store with an excellent support. Highly recommend if you use UPS!

CASSAROKIDS
United States
1 day using the app