Vitals: Reviews, Bundles & 40+

Vitals: Reviews, Bundles & 40+

Reviews (2,978)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this all‑in‑one app replaces several separate tools and is great value for the price. They report strong gains from upsell, bundle, and volume discount features, plus helpful extras like reviews, cart and checkout enhancements, visitor replays, and AI behavior insights. Many find it fast, reliable, and easy to use. Support is frequently praised as extremely quick, friendly, and hands‑on with custom fixes and setup.

October 22, 2020

I am a very heavy user of apps as I am developing websites for clients. I can tell you one thing with VITALS app : go for it and you will save hours. If you have basic to medium needs, everything is included to answer you current needs but also to cover the future ones. A great thing with this app is that it will push you to add new features on your website as it is is just there (no need to browse the app anymore). Let's be honest, too many webmasters are focus on sellingonce the website is launched and do not dedicate time to improve it anymore. Fair enough as installign new app can create conflicts and cost time + money. No more an issue with Vitals. OF course, it won't be as good as dedicated to app if you really need a high level of integration but, really, it is really really good . It will also save you money as you can start with a basic free shopify theme, just add vitals on top and make your website looks like fantastic. I really like the review feature that offer almost everything you need, no need to install the super expensive YOPTO anymore (special mention to the review request that are sent automatically. A great feature that is missing in the official shopify review app). Also, the fact you van vote for new app and check the timeline is great as you can adjust your own development to it. Finally, even if you have a great degrees of control on how you want to display the different features you may need VITAL help to make it happen the way you want...and let me tell you, they have the right people available and most of my results are resolved in less than 30 minutes. If you start a website, install vitals and you will be safe.

Premier ETAGE
France
3 months using the app
March 20, 2023

Exceptional Support Experience with John Seth - Above and Beyond!

I recently had the pleasure of interacting with a support agent named John Seth, and I must say, it was one of the most outstanding customer service experiences I've ever had! I've had him as support a few times. From the moment our conversation began, John was not only friendly and attentive, but he went above and beyond to ensure my issue was resolved quickly and efficiently.

John's ability to listen carefully and understand my problem was truly impressive. He asked thoughtful questions to gather all the necessary information and then took the time to explain the solution in a clear and concise manner. His expertise and knowledge of the product were evident throughout our interaction.

What really set John apart from other support agents I've encountered was his willingness to go the extra mile. Not only did he resolve my initial issue, but he also took it upon himself to identify and address a few other potential concerns. His proactive approach saved me time and effort and left me feeling confident in the product and the company's commitment to customer satisfaction.

Throughout our interaction, John's friendly demeanor and exceptional communication skills made me feel valued and respected as a customer. I genuinely appreciated his dedication to resolving my issue and ensuring I had a positive experience.

In conclusion, I cannot recommend John Seth highly enough. His commitment to delivering exceptional support, combined with his expertise and genuine care for customers, make him a true asset to the company. Thank you, John, for making my day and setting a new benchmark for outstanding customer service!

Buy My Ballz
United States
About 2 months using the app
March 12, 2021

It work very good, the support team is super fast. Have everything you need for a good online store.

perfektesales
Germany
2 months using the app
August 10, 2019

It is a pleasure for our team to work with your app. Excellent support and a fantastic app! Thank you.

Beth Bender Beauty
United States
3 days using the app
October 24, 2020

really supportive team and they are really helpful. they always assisted me and helped me in all my needs

Luggage City
Canada
About 1 month using the app
October 1, 2022

Awesome. Great all in one app and great customer support team. Thank you so much for your help. I recommend 100%.

Pour Les Petits
Dominican Republic
About 2 hours using the app
Edited October 22, 2021

I've never found customer service online lately.
Given the many reviews, however, I thought it better still has many limits as an app.

Ordi.to Accessori
Italy
15 days using the app
Vitals replied October 25, 2021

Hi there,

You're a valued customer and this isn't the experience we'd like you to have.

We missed your chat due to a huge volume of inbound chats and tried reaching out to you via email.

Hiccups with live chat are rare but can happen from time to time but we always respond to all our customers.

Please feel free to email our support back at help@vitals.co or try our live chat again.

Again, thank you for being a part of our valuable Vitals community!

Cheers,
Sneh

April 1, 2022

A great all-in-one app for Shopify. From creating a bundle sale to a products review function. And they have an effective support team.

Foliay LLC
United States
15 days using the app
January 22, 2021

have been using Vitals for a while now all i can say is that it's a great app with multiple features and most importantly a very nice support

GÜZELHOME
France
About 1 month using the app
February 11, 2021

There are a lot of useful apps in one. Some of them are not too customizable but you just need to ask support and they will do the changes and customizations for you!

Posdata foods
Spain
5 days using the app