Vitals: Reviews, Bundles & 40+

Vitals: Reviews, Bundles & 40+

Reviews (2,989)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this all‑in‑one app replaces several separate tools and is great value for the price. They report strong gains from upsell, bundle, and volume discount features, plus helpful extras like reviews, cart and checkout enhancements, visitor replays, and AI behavior insights. Many find it fast, reliable, and easy to use. Support is frequently praised as extremely quick, friendly, and hands‑on with custom fixes and setup.

August 4, 2025

All-in-One App with Amazing Support
Vitals is one of the best apps we've used on Shopify. It combines so many useful features in one place — reviews, bundles, upsells, and more. Everything works smoothly and helps improve the store’s performance. The support team is fast, helpful, and professional. Definitely a must-have for any serious store!

Lashmi
United Kingdom
Over 1 year using the app
Vitals replied August 18, 2025

Thank you for such an amazing review! 🙏

We’re thrilled that Vitals is helping your store with our different features, and it’s great to hear our support team made a difference, too.

We’ll keep working hard to be that must-have app for your business!

July 6, 2025

Absolutely Essential for Serious Brands

I've tested multiple Shopify apps, and Vitals is the only one that truly feels like a complete business partner. From product reviews and upsells to trust badges and pop-ups, everything is integrated beautifully into one intuitive dashboard. It replaced at least five separate apps I was using — which immediately sped up my store and simplified my workflow.

The support team is fast, polite, and truly helpful (not just automated replies). Every tool is customizable, and everything stays consistent with my candle brand. This app is scalable, professional, and designed with growth in mind. Highly recommend if you're building a brand that takes itself seriously.

— Katherine Rizo, Founder of Katherine Candle

KATHERINE CANDLE
United States
About 2 months using the app
July 5, 2025

Vitals is an absolute game-changer for Shopify stores. The variety of tools—reviews, upsells, bundles, visitor replays, and more—all in one app saves so much time and boosts conversions significantly. Special thanks to Kliphord D for the outstanding support—super helpful and quick to respond. Highly recommended for any serious store owner!

ناس سنت
Saudi Arabia
4 months using the app
July 5, 2025

Excellent App with Outstanding Customer Support!

Fantastic App – I Only Stopped Because My New Theme Includes Everything I Need

I used Vitals for about a year and was extremely happy with both the app and the customer service. The app is packed with valuable features that helped improve my store’s performance, and the AI-driven tools were a big plus.

The customer support was outstanding — always quick, helpful, and solution-oriented. Every issue or question I had was handled with professionalism and care.

The only reason I’ve stopped using Vitals is because I recently purchased a new Shopify theme that includes most of the features I need built-in. Otherwise, I would still be using it without hesitation.

Highly recommended for any store looking to enhance functionality and user experience!

MS StyleHaven
Norway
9 months using the app
Vitals replied August 18, 2025

Thank you so much for taking the time to share this detailed feedback!

We’re delighted to hear how much Vitals helped improve your store and that our support team made a strong impression. We completely understand about your new theme, and if you ever need those extra features or our support again, we’ll be here for you.

Wishing you continued success with your store!

Edited October 15, 2025

I am very unhappy with my experience with Vitals i left an unhappy review at the end of the chat that i wrote (really slow answers) and now i can not reach them via chat because of that review. The support to answer me did 3-4 minutes, and the reason because they talked to his colleagues. The worst part is that now i speak with them only via email and they answer me very slowly. Personally, I only use them because of their features. The support is really bad. They asked me to delete my review or change it never you deserve this review.and then the nightmare began they slowly did not answer my emails they became silent and then their app started to make problems to my theme and the other apps it affected problems everywhere their pop up stop working almost everything is like they put a virus via their app to my store. They are very bad persons they almost destroy my store be careful with them they asked me to access all my store settings payments everything via collaboration who know what would happened if i gave them access. I deleted their app if you want safe your store do not download their app they are very bad people. stay safe with your stores personally i would run away from them as soon as possible very bad people their support.

levaxco
Greece
5 months using the app
Vitals replied July 20, 2026

Hi there,

I'm sorry this went the way it did. I won't argue with how it felt, but a couple of things matter too much to leave unanswered.

Vitals carries no virus and cannot harm a store. Every app on the Shopify App Store passes Shopify's security review, and we reach nothing beyond our own app's features. What you saw looks like a conflict with your theme or another app, which is what our team was working to fix.

Collaborator access is Shopify's standard way to troubleshoot a theme, with permissions you choose, and it never reaches your payments, banking, or customer data. We strictly would never ask for those.

Our live chat stays open every day. If it was slow that time, it might have been due to heavy volume, and your review never changed your access to us.

If you're ever open to it, write to help@vitals.co and ask for me, and I'll go through what went wrong myself. Whatever you decide, I wish you well with your store.

Michael, Head of Support

April 17, 2025

Simply a must-have app for your Shopify store!

Not only it provides 40 different applications in one Vitals app - designed to boost your sales and social proofs, but also the security of your store and incredibly helpful apps like Visitor Replay.

We worked over the last month to pick the best one for us, and it has resulted in increased revenue and conversion ratios - exactly what we were looking for.

Their Visitor Replay app is also very helpful with recordings of past visitors and buyers - it has helped us a lot to analyze the user behavior and detect critical areas of our page.

If that is not enough, their 24/7 email support is very helpful and always responds pretty quickly.

Great job Vitals team! 5/5 from us - well deserved!

CamelWay
Poland
About 1 month using the app
March 14, 2025

The app goes above and beyond in helping businesses map the customer journey and understand what is and isn’t important to trigger more sales. On top of that, the support team responded to my inquiries immediately and provided a customized solution for my team. They even followed up on my inquiry to ensure it met my expectations. Thank you!

EMR Shielding Solutions
Canada
About 5 years using the app
March 9, 2025

I heard from many sources that this is essential, but I had to experience it myself to understand. It is indeed vital. I think a lot of the features should be native to Shopify, but until they are, this is a wonderful tool.

Gersteinart
Israel
2 days using the app
January 30, 2025

Honestly, I don't leave reviews! but this did help my business exactly the way I wanted! in my first week we sold an extra $1500 worth of product by offering bundling / discounts!

Sasoun Produce
United States
20 days using the app
January 22, 2025

I've been using the Vitals Shopify app for my online store, and it has been a game-changer! This all-in-one app offers an impressive suite of features that have significantly boosted my store's performance and user experience.

The customer support team is outstanding, always quick to respond and super helpful.

Shaggy Rugs LTD
United Kingdom
3 months using the app