Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

September 2, 2026

Very useful app for our business. The features are great, and the customer support is always quick and helpful.

Bayara
United Arab Emirates
Over 1 year using the app
June 18, 2026

Zoko has been one of the most impactful tools we've implemented for our business. Since switching to WhatsApp API through Zoko, we've seen a noticeable increase in revenue, higher customer engagement, and much faster response times. It has allowed us to build stronger relationships with our customers while keeping everything organized for our team. A great investment for any growing business.

Kashtqar Farms
Pakistan
About 2 months using the app
August 24, 2026

I’m genuinely very satisfied with Zoko. From the onboarding process to where we are today, the support has been incredible.

A special shoutout to Anand, who has supported me right from the beginning. His guidance and constant support have played a big role in helping us achieve some amazing results. He has been there to guide us through every situation and has always been quick to help whenever we needed it.

Kudos to Anand for his hard work, dedication, and continuous support. Looking forward to achieving even more with the Zoko team!

The Grind Club
India
3 months using the app
June 16, 2026

We've been using Zoko for quite some time now, and the results have been excellent. It has significantly improved our customer engagement and WhatsApp marketing performance.

The new Segments feature is especially useful—it makes it easy to organize customers and send targeted broadcasts to the right audience. The platform is user-friendly, reliable, and has helped us achieve better results than before.

Highly recommended for businesses looking to grow through WhatsApp!

Bowkart
India
3 months using the app
Edited June 18, 2026

We have been using the app for several months now. Before signing up, the team clearly explained all the features and how to make the most of the platform. Initially, we were not able to utilize some of the features effectively, which impacted our results. However, over time, with proper guidance and support, things improved significantly.

We would especially like to appreciate Muzaina for her excellent support and dedication. She has been extremely helpful in guiding us, answering our questions, and ensuring that we use the platform effectively. Thanks to her support, we are now generating revenue through the app and seeing positive results.

The only drawback we feel is that the pricing is a bit on the higher side compared to some similar apps in the market. However, the quality of support and the results we are seeing help justify the investment.

Overall, we would definitely recommend this app to businesses that are willing to fully utilize its features. The support team, especially Muzaina, has played a major role in making our experience a positive one.

sanright
India
3 months using the app
August 20, 2026

Great Discussion and Clarified our Doubt with the Support Person - Bharath. Really He makes as More comfortable and very energitic.
also makes me more comfortable.

Inventaa
India
About 1 year using the app
August 18, 2026

Bharat And the entire team has been very supportive and helpful. Using the app is also easy.

Sanatana Journey
India
7 months using the app
Bourbon Science Inc. replied August 19, 2026

Seven months in and the app still feeling easy to use is a good sign - that's exactly what we aim for as your operations grow. Glad the team has been useful along the way, and we're here whenever you need us.

August 18, 2026

The best part about using Zoko is their exceptional onboarding/customer support team. I have dropped texts to them at very odd times and they've always responded promptly.

Nishant in particular has been really helpful in making me understand the platform and making sure that I am able to get the most out of it.

HZYCLO
India
4 months using the app
Bourbon Science Inc. replied August 19, 2026

Nishant will be really happy to see this :)

Helping merchants understand the depth of the platform rather than just getting them live is exactly how we want onboarding to feel. Looking forward to seeing HZYCLO grow with us.

October 9, 2026

Llevamos trabajando con ellos desde el principio y el servicio siempre ha sido muy bueno.

Todo el equipo siempre esta pendiente y te ayudan siempre con la solución más adecuada para lo que buscas. El servicio de soporte también es excelente, rápido y resolutivo para solventar cualquier inconveniente o incidencia que pueda surgir.

Sin duda, muy recomendable.

Sascha Fitness España
Spain
Almost 3 years using the app
September 28, 2026

Gran aplicacion, hemos trabajado en conjunto por un par de años y las soluciones y servicio que nos han prestado han sido excelentes.
Hemos podido dessarrollar soluciones personalizadas para nuestro negocio y el equipo de zoko siempre ha estado muy pendiente de que todo se lleve a cabo de la manera adecuada. Definitivo un gran partner para nosotros.

Art di Cacao
Mexico
About 2 years using the app