Reviews (911)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.

September 1, 2026

give us an option to check the chats as well, we don't know how our customers are getting message from us

Mevva
India
3 days using the app
June 17, 2026

Very limited option, no option create new template, no option to increase daily limit even after verification, no option to contact support, only getting automated replies.

Luna Mart
India
5 months using the app
Meta replied June 18, 2026

Hi there,

Thank you for the feedback and we're sorry for the trouble contacting support. Can you please try contacting WhatsApp for Shopify support? You can do so by opening WhatsApp in the Shopify Admin -> clicking the three dot menu in top right corner -> clicking "Get support". We would be happy to assist.

Best Regards,
The WhatsApp Team

August 24, 2026

Image option not working

Pure Organix
India
4 days using the app
August 23, 2026

It will be great if we have abandoned cart too

mybud
India
5 months using the app
Meta replied October 12, 2026

Hi there,

Good news! We have added the abandoned cart event to the app. You can enable it and start sending abandoned cart recovery messages via WhatsApp.

Please give it a try & let us know what you think.

The WhatsApp Business Team

PS. Thanks for using our app.

August 23, 2026

Not able to connect whatsapp, its saying Something went wrong.
Please try again or contact support.

Vidhate Paithani
India
8 months using the app
August 22, 2026

no esan saliendo los mensajes

12th Unlimited
Chile
11 days using the app
August 4, 2026

I can't connect the directory

KIZIMA
United States
4 months using the app
August 2, 2026

SOMENTIMES THE ORDER MESAGE DESSAPEAR FROM CHATS

ETERNITY
Venezuela
8 months using the app
July 26, 2026

Need more Customised Message templates

Nakear Clothing
India
7 months using the app
July 22, 2026

good but i dont now why ive redone the setups several times

solify
Lebanon
21 days using the app