Reviews (911)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.
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SUPER FUNCIONAL me encantó pero tienen un GRAN PROBLEMA. La información que escribe en los mensajes automáticos, no es exacta con la situación actual de los pedidos. Me gustaria poder personalizar.
Por ejemplo, cuando un pedido se marca "preparado", la notificación que el cliente recibe es "pedido enviado". Pero eso noe s verdad; al menos en mi tienda.
Hola,
Gracias por probar nuestra app y por tus comentarios detallados.
Por favor, envía una solicitud de soporte ("Obtener soporte" en la app) para que podamos conocer más sobre tus necesidades de sincronización de mensajes.
También te alegrará saber que acabamos de lanzar la personalización de mensajes. Ahora puedes editar las plantillas de mensajes para que coincidan con tu marca.
Atentamente,
El Equipo de WhatsApp Business
The app is very impressive. Everybody uses WhatsApp now, so its pretty easy to reach all our customers using the app. Easy to setup too
Have been trying to set this app for my webshop for the past few months, but all tries including contact with the customer support has failed to give me the end result.
Hi there,
We're sorry you've had trouble with setup. We've recently revamped our Customer Support system and encourage you to reach back out. You can do so by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support."
Best Regards,
The WhatsApp Team
lacks auto tagging and product name variable.
We're a small business. Prior to installing I was able to use broadcasts for my business. After installing I can no longer access broadcasts or even find a paid way to send out marketing comms at scale from Whatsapp. I'm likely to just remove this Whatsapp integration.
It does automate customer order updates, so that's nice, but it's not helping me grow my business.
Works great, but please allow us to select custom TEMPLATES for ORDER CONFIRMATION and ORDER SHIPPED etc.
this app is sending utility messages visible to customers only but blank on our end
Hello there,
Thanks for the feedback & for trying our app. We've identified and resolved the issue. Inbox is working again.
Best,
The WhatsApp Team
This app is absolutely silly with how it handles verification and trying to assume things on your behalf. Honestly their isn't enough space or time to go through how bad the experience is. It took six months to finish verifying and approved and it still doesn't work and can't verify the number on this app. Edit: This is a must use app for us unfortunately which is why we tolerate it, if there was any alternative we would use it.
Hi there,
Thank you for sharing this, and we're sorry the verification experience has been so frustrating.
Please reach out via the "Get Support" link in the app with your WhatsApp Business Account and phone number details so we can look into the verification issue.
Best,
The WhatsApp Team
The app is not working, and I've messages their support team but they never respond!
Hi there,
We've received your support inquiry and are actively working on a resolution. Please check the thread for updates. We appreciate your patience and feedback.
Best Regards,
The WhatsApp Team
1. It does not send new Tracking number which is assigned after one tracking number is used and another is assigned for exchange purpose.
2. Limited features overall.
Hi there,
Thank you for trying our app and for the detailed feedback, which is helpful input to our roadmap. We are working hard on several frequently requested features and hope to release them soon.
Best,
The WhatsApp Team
