BackupMaster Backups

BackupMaster Backups

Reviews (125)

Overall rating
4.8
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up, with a clean, Shopify‑native interface and automatic “set it and forget it” backups. They value reliable, granular restores for themes, products, pages, and more, plus store cloning and external exports. Many mention it “saved” their business after theme issues, deletions, or bad imports. Support is praised as fast, proactive, and honest, with no performance impact and competitive pricing.

Edited November 16, 2022

Not had a chance to fully review this product as yet but so far so good. Surprising Shopify dont offer a backup service built in. Can do a forced back up at any time and it can be exported and imported back into the the app.

Personal Projector
United Kingdom
20 days using the app
BackupMaster replied November 16, 2022

Thank you so much for your time and participation! The opinion of our clients is essential to us. Please don't hesitate to contact us if you need some help or have questions!

November 30, 2022

I can rest much easier with a super simple and complete backup solution for our site. Support was preemptive with messages before we needed help, offered to schedule our nightly backup to fit our schedule, and you can't beat the price.

Cocoa & Crumb
United States
17 days using the app
BackupMaster replied December 1, 2022

Thank you very much for your kind words! We are happy to take care of your business data. Please don't hesitate to contact us if you have any questions or need help!

November 22, 2022

This app saved our life - we had one code issue and if we didn't have this app installed we wouldn't have been able to quickly fix what was happening. Customer service is on point with response and the price is right for exactly what you get.

Campmor
United States
3 months using the app
BackupMaster replied November 22, 2022

Thank you so much! The most pleasant reviews are when our customers tell us how the app helped them. It's worth working every day. We wish you success in your business and no more troubles with your store!

Edited December 16, 2022

An app that gets the job done for you efficiently and in a timely manner. The support and customer service are great. They have been communicating with us since day 1 and been very helpful. The dashboarding is easy and you can also set the time you want the backups to run. Highly recommend!

Devoteewear
Canada
21 days using the app
BackupMaster replied December 19, 2022

Thank you so much for your wonderful review! Our support team is especially pleased to know that they were able to be helpful. We continue developing our app and hope you will enjoy its new features soon!

March 23, 2023

Came across this app when we updated a theme and it caused our site to fail. We realised we would need a backup service who could quickly restore a last known good version of the site quickly and easily, backup master provide this and first rate support from our manager Marina, would highly recommend

Total Disc Repair
United Kingdom
4 months using the app
BackupMaster replied March 25, 2023

Thank you for your kind words and for sharing your experience. Reviews like yours really mean a lot to our team and inspire us to continue striving to offer the best service and support possible. Please don't hesitate to contact us anytime you need further assistance!

April 6, 2023

We have not had to use any features for restoring previous versions yet, but so far this has been really easy to set up and customer service has been excellent.
They even emailed to let us know that we could choose a new cheaper plan (our store isn't open yet so we're not taking any orders at the moment) which was good of them I think.

YUYU
United Kingdom
8 days using the app
BackupMaster replied April 7, 2023

Thank you for your kind words and wonderful review! We are delighted to hear that our service has met your needs.

As a developing store owner, we would like to recommend our service for undoing any unwanted changes during your store's editing process. Our service includes individual item restoration, as well as the restoration of theme code snippets.

Thank you again for choosing our service, and please don't hesitate to contact us if you require any further assistance. We are always here to help you out.

Edited January 8, 2023

Setup was quick and easy, and when we had a billing question, customer support was quick to respond and help resolve the issue. The user interface is clean and simple, and feels like a native feature that is already built-in to Shopify.

Overall, a very good app that gives other backup services a run for their money at a competitive price. Highly recommended!

Gomez Sim Industries
United States
8 days using the app
BackupMaster replied January 9, 2023

Thank you so much for your wonderful review! We are especially pleased that you like the interface of our app and that you have found it a worthy add-on to such a successful project as the Shopify platform. We hope that you will also like our future developments. Thank you very much for being with us! Please feel free to contact us anytime you need help or have questions!

March 20, 2019

I got this app for the obvious back-up ability not knowing much about it.
The trial expired and we kept it going. (pretty good price)
Today I accidentally deleted a page within our site. It would have been a lengthy process to recover through google cache.
Instead, I was able to recover my page with just a couple clicks from this app. Made my life much easier and saved me a lot of time!
Thanks!!

Black Forest Wood Co.
Canada
12 days using the app
December 19, 2022

I just want to say what a life saver this app was. After weeks of setting up our Shopify store, all of our products (nearly 200) descriptions were over written connecting to our ERP. I went into panic mode. After chatting with the rep online for a few minutes, she walked me through the restore process, and BAM! after about 15 minutes, all of our products and descriptions were restored!! Thank you so much for a great product, I will be upgrading today!!

Macnaught USA
United States
18 days using the app
BackupMaster replied December 20, 2022

Thank you so much for your kind review! We appreciate for sharing your experience! Such stories help us greatly to develop our service. Most of all, we wish our clients peace of mind knowing any bad situation can be reversed and all the important data can be restored. Please don't hesitate to contact us if you need assistance or have questions!

Edited October 18, 2022

In the past I used the app to backup and restore religiously. I took it out at one point to save money, a decision I regretted deeply later, as I managed to damage my store by erasing hundreds of images using "Files" in the Shopify settings. I had to restore image by image one by one. Running a proper backup with the ability to restore is a no brainer and the app works as it should with granularity. I'm never taking the app off anymore and when I reinstalled it I got really nice service from Marina.

KUADROS
United Kingdom
Over 1 year using the app
BackupMaster replied October 19, 2022

Thank you very much for your excellent review!

Please note that our app can backup the following items:

Products and Product Images
Orders
Customers
Themes
Pages
Blogs
Custom collections
Smart collections
Locations
Saved Searches
Policies
Shipping zones
Metafields

Unfortunately, Shopify doesn't allow access to "Files" in the Shopify settings. As a result, we can't back them up. However, we will start backing them up if Shopify opens access to this section.

Please don't hesitate to contact us if you have questions about our app!