Reviews (287)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.
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Simple and straightforward to set up and friendly service. Highly recommended.
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization and instant messaging with customers through the app.
a very simple and easy to use app , does the job as it should, it could have more features with time, but as a start it's looking great.
Great customer service, app works as intended, Notifications work on ISO iPhone which is huge with IOS BUGS these days, 10/10 cant wait to see more features!! Hopefully a ticketing system!
Chatway is a really useful and intuitive app.
What impressed me the most is the WhatsApp integration, which makes it easy to communicate with customers and manage conversations in one place. The interface is simple, fast, and it has significantly improved the way I handle customer support.
Highly recommended for anyone looking for a practical tool to centralize chats and messaging!
This is the live chat app that best meets my needs. It has a simple and attractive design, comprehensive features, and is easy to use. The inbox labeling feature is especially helpful, allowing me to prioritize the messages I need to process. The customer service is always eager to answer questions, and I can tell they're truly committed to making this product a success. Keep it up!
This app is our solution to replace the inbox tool, and everything seems to be going well. The functions are simple and clear. On the other hand, the customer service is very responsive, which is very important to us.
Great app and extremely easy to set up. Our customers enjoy using the feature, and it significantly improves engagement and conversion rates.
Applicazione installata. Non la stiamo utilizzando molto ma al momento sembra funzionare bene.
I messaggi arrivano tutti, anche se l’utente chiude momentaneamente il browser. In ogni caso, se l’utente dovesse chiudere definitivamente la chat, la nostra risposta gli arriva via mail.
Nelle impostazione ci sono diverse lingue tra cui l’italiano. Tutto è molto facile e comprensibile, dall’installazione all’utilizzo.
Je recommanderais Chatway à d'autres personnes en raison de sa fiabilité et de sa sécurité. Les conversations sur l'application sont cryptées de bout en bout, garantissant que seules les personnes autorisées peuvent accéder aux messages échangés. De plus, l'application est conviviale et offre une grande variété de fonctionnalités, telles que la possibilité de partager des images, des vidéos et des fichiers. Enfin, le service client de Chatway est très réactif et prêt à aider en cas de problème, ce qui en fait une excellente option pour ceux qui recherchent une application de messagerie sûre et pratique.
