Reviews (287)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.

February 8, 2024

Nice app and easy to use!

Trishic Shop
Serbia
About 1 hour using the app
January 24, 2024

Seems great so far. Thank you Chatway

Mobius
United States
37 minutes using the app
December 20, 2023

Amazing chat app! Easy and efficient. Definitely recommend it.

Bacha Paris
France
1 day using the app
December 5, 2023

Exactly what we were looking for!! Thank you

Daydream Sleepwear
United States
43 minutes using the app
February 6, 2026

Just launched our website and Chatway was the perfect solution for our needs. It's a live chat (for free) that customers can use whenever they want. It's the ideal all-in-one inbox!

Secotécnica
Portugal
About 1 month using the app
Premio replied June 22, 2026

Thank you for the great review 🙏

January 16, 2026

app veramente fantastica, mi sono trovato molto bene, nell'interfaccia e nell'utilizzo, consiglio molto.

sonounfregnoabruzzese
Italy
About 1 month using the app
November 10, 2025

Excellent service and communication through inbox! Everything was handled professionally and on time. Really appreciate the support — highly recommended!

kaphaphysio
Hong Kong SAR
About 1 month using the app
August 28, 2025

Very practical, helped me a lot, the customer service was very friendly and helped me solve many problems

Arccaptain
Hong Kong SAR
8 months using the app
August 7, 2025

我用的是免費的版本,已經非常好用了,後續如果有需要的話會購入付費的版本~推薦使用喔!!

好生活實驗所
Taiwan
About 1 month using the app
March 4, 2025

Love the simple and user friendly design of the live chat, I am using the free version and i am liking it.

chillersmexico.com
Mexico
6 days using the app