Reviews (287)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.

February 19, 2025

Excelente aplicación, live chat es perfecto para atender de forma rápida a los clientes.

A•Shop MX
Mexico
9 days using the app
January 27, 2025

Definitely recommend! Was having some initial technical issues, but those got quickly resolved. Customer service is great too and response time is perfect!

BmiWise
Canada
7 days using the app
Edited December 12, 2024

This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers. Excellent !

TOPK Official Store
China
16 days using the app
November 19, 2024

En intuitiv og god chat app

Strikkeredet Design
Norway
2 days using the app
November 4, 2024

Prima app, goede ondersteuning

HOOMstyle
Netherlands
8 months using the app
September 2, 2024

Very good and efficient to communicTe with customers

미녀와 탈모
South Korea
3 days using the app
August 19, 2024

Great, simple and effective. The reason I went for chatway, I wanted someting straightforward easy to use and effective for the main purpose of web chat and chatway fulfills that.

My Castle Decor
Czechia
About 16 hours using the app
June 18, 2024

Great app! Easy to use and access your inbox trough your phone. Incredibly easy to set up.

4us.
Portugal
7 days using the app
June 4, 2024

I had a display problem and the assistance helped me solve it, easy and intuitive app!

Your Daily Wellness
Italy
38 minutes using the app
Edited May 7, 2024

installment ultra easy and have android and ios software better than tidio.i think best live chat in the shopifyapp right now.

Dekadron
United States
12 days using the app