Reviews (286)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.
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I tried 3 chat apps before I tried this one, but none worked. So I tried chatway, and straight away it was on my website. Loaded the app on my phone too all very simple and hassle-free. So pleased I found it. Thanks so much.
Chatway has been a game-changer for our customer support. It's super easy to use, and it provides a seamless and efficient platform for live chat. The user-friendly interface and prompt notifications make communication with customers swift and effective. Highly recommend!
Very simple, easy to install without seven layers of options. Really helpful that you can download on your phone so you can respond even out of the office if needed. Customer service agents are very friendly and personable and know what they're doing.
Convenient and simple feature that will help you to stay in touch with your customers. We are using this app for a few weeks and we are satisfied. The only thing I can think about that would make this app even cooler is a built in translator.
We've been using Chatway for less than a week, but we can already draw the first conclusions. Very fast installation and configuration of the necessary parameters and languages. A convenient mobile application helps you always be in touch with clients. I definitely recommend it!
Great simple chat app - would love to see FAQs option added, but it is really simple and the phone app works well also!
The live chat app is great, easy to set up, flexible, no technical issues experienced , works once set up without issues. Straight forward, user friendly. And support service is excellent, very prompt and friendly. But from my experience you barely need support as it functions very well. I only needed it because of my own errors. I recommend it , it is great!
Chatway exceeded my expectations with its seamless live chat feature. Their app is simple, functional and is all I've been looking for in a live chat app. I was particularly impressed by their prompt response to a feature request I made which was noted and implemented very quickly. I highly recommend Chatway for its outstanding live chat functions, commitment to satisfaction of their clients, and their personable support.
Very easy to use chat system!
Thank you for the great review 🙏
The app is easy to install and user-friendly. The AI agent meets expectations. I highly recommend it!
