Reviews (286)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.

March 20, 2026

what a fantastic addition to our store , Chatbot seems pretty good, no complaints, love the iphone app too . also setup on my pc , very easy to do .
and there is a free version,
our shop is new , so the free version is great for us.
10/10

HorrorCells
United Kingdom
About 2 months using the app
Premio replied June 22, 2026

Thank you for the great review 🙏

Edited June 25, 2026

De AI Chatbot is slim, snel en werkt echt heel goed. Geeft duidelijke antwoorden en is super handig in gebruik. Ben er blij mee! :)

FYTU
Netherlands
About 2 months using the app
February 14, 2026

Super easy to use. Customer support was very helpful. Love having the app on my phone, so I can talk to clients at any time. There are some really cool features like the FAQs. Highly recommend.

Little Paws
United States
About 1 month using the app
Premio replied June 22, 2026

Thank you for the great review 🙏

January 24, 2026

It’s been so helpful & such a great way for clients to easily ask us questions! And super easy to access our inbox & reply! Definitely recommend!

Endless Blooms
United States
About 2 months using the app
Premio replied June 22, 2026

Thank you for the great review 🙏

Edited June 9, 2026

Expensive for SMEs not a cost effective solution.
amazing

ndestore.com
Pakistan
19 days using the app
Premio replied June 22, 2026

Thank you for the great review 🙏

December 4, 2025

I was recommended this app to make speed of my website better, so far a lot of cool fetchers, support is great, they helped me to correct position of widget. Recommend!

ILARIA Intimates
United States
About 14 hours using the app
December 3, 2025

We cant thank Karina and the dev team enough for this amazing App! it has saved us so much time and effort, was super easy to set up and we absolutely love it!

10/10 SWDESIGNS Approved!

Puppy And Cow
United States
About 1 month using the app
November 26, 2025

Great customer service and the app works as intended. Very easy to understand and has helped our e-commerce business get more sales! Thanks for the inbox.

Southside Guitars
Australia
About 1 month using the app
November 5, 2025

Best chat app i found so far. The inbox works great with tons of customization options.

FreeStyler
Georgia
About 1 month using the app
October 14, 2025

Hi, this app is the best chat app i ever had, UI is best, and less latency than other chat app. i recommend it

Space Vendor
Hong Kong SAR
About 1 month using the app