Reviews (286)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.
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Super easy to use and reply to customers that have questions. Love that you can download the app on your phone and reply whenever you want
Very user-friendly very straightforward no hussles! Inbox management is easy.
This app functions are so good. I have tried couple days, so far I really like it. easy to use and chatting notification helps me as well. thanks for your supports.
Excellent and professional service. The inbox works perfectly and I have had no issues. Cheers!
It seems like a great app so far, the only downside, is I like being able to download the application on my desktop instead of having to go to through the web browser to use. If they had a separate application I could download for Desktop use, I would rate this 5 stars.
Thank you so much for the great feedback 🙏
We’re happy to hear that you’re enjoying the app so far. Regarding desktop use, there might be a workaround that can help you access Chatway more like a desktop application.
Please contact our support team and we’ll be happy to guide you through it.
Love this app! The inbox feature is excellent and support is great!
Great app that's easy to navigate, and truly user friendly. Extremely easy to talk with customers via the live chat and it ensures messages are not missed.
Love the tool, very easy to use and very cost effective! I was able to set it up within 5 mins and the chat support is super fast and very helpful and kind.
After getting help from excellent customer support to install the app, it worked great.
Excellent app. Inbox is well organized and easy to use. Setup was a breeze. Customer support is top-notch. No notes. Highly recommend.
