Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,893)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.

October 8, 2020

Fantastic app and fantastic service. Ronan and Sandy are both top notch, without a doubt. Thank you for your excellent customer service!

Nook
Canada
About 2 hours using the app
Zapiet replied October 8, 2020

Hello there,

It was great working with you in preparation for the launch of your store! Don't hesitate to let us know how it went!

We'll be here if ever you need anything else :)

Wishing you a lovely day,

Sandy

February 25, 2021

Shopify you can setup real quick and with the Zapiet extension it becomes a great tool for managing your sales. Good app, great support!

Louis Boeglin Patisserie
Australia
11 months using the app
Zapiet replied March 2, 2021

Hi,

Thanks so much for the review! We're happy to hear you like the app and have made use of our support as well!

Best wishes,

Bogi

May 9, 2023

The team are so quick at answering and really help solve problems. Nothing is too much for the team and it’s explained in a really easy to follow way.

No.5 Blooms
United Kingdom
Over 1 year using the app
Zapiet replied May 9, 2023

Hi Nicci,

Thank you very much for your wonderful review

It was my pleasure helping you today with specific products for local delivery within our Zapiet - Pickup + Delivery app.

If you have any other questions or need any assistance, please do not hesitate to reach out.

Kind regards,
Jessica

October 4, 2019

We're still working towards our official launch, but the team at Zapiet has been more than helpful, and very fast, in our set-up process. Can only recommend and give 5 stars at this point!

Shop Cityhome
United States
9 months using the app
April 21, 2019

We use this app to run our very successful business. It’s a great platform to work from. We have had a handful of issues regarding updates but these are always worked on quickly you the support team!

Subzero Ice Cream
United Kingdom
Over 1 year using the app
September 30, 2016

Amazing customer service and they helped me so much make my store run smoother.Everything runs smooth now all my local friends no longer have to send me messages to send them a paypal invoice. Thank you Zapiet

Blue Krush Boutique
United States
About 5 hours using the app
October 24, 2022

Works great! Game changer for this small bakery! Would love to be able to have inventory marked for specific days, but other than that it works great. Admittedly, a bit of a learning curve, but all worth it in the end!

Black Jet Baking Co.
United States
3 months using the app
Zapiet replied November 9, 2022

Hi there,

Thank you for your review! Glad to hear our app is working well for you and thanks for sharing your feedback about inventory as well!

Best wishes,

Bogi

November 21, 2020

This is our first year using OnFleet w/ Zapiet integration for our NYC Christmas Tree Delivery service - total game changer! The teams have been very helpful customizing the platforms to work together in a way that meets our needs. Highly recommend!

Tyler's Trees
United States
2 months using the app
Zapiet replied November 24, 2020

Hey guys,

Thank you so much for leaving a positive review.

I am delighted to hear that our app was a game changer for your business.
I look forward to working with you in the future and hopefully we can provide you with a 5 star customer experience going forward.

Happy holidays!

- Ronan

March 21, 2017

we are just getting started with the app, so time will tell as our business progresses but as far as customer service, Sam has been really attentive, easy to get a hold of regardless of time difference and has a quick fix for any issues or customizations.

Lucky Penny Floral
United States
16 days using the app
February 3, 2022

I loved working through chat with Klaudia. At first I was fearful it wouldn't be as useful and easy/friendly as having someone on a call but to my absolute surprise it was amazing! She managed to resolve all my issues in no time and saved the day. Give her a 5 star rating.

Maison Macha
United States
10 months using the app
Zapiet replied February 3, 2022

Hi Macha,

What an awesome review 😊

It was great chatting about your requirements and being able to configure the app to suit them.

If you need any help, you know where to find us!

Have a great day ahead,

Klaudia