Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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Support was quick and efficient, the online support representative was professional and patient. Thank you!
Hi Nicole,
Thank you very much for your 5-star review!
Thank you for your patience while we worked on this. I’m glad we were able to identify that the issue was related to inactive Shopify shipping settings, along with the native Shopify in-store pickup option being enabled at the same time, which was conflicting with the app’s pickup configuration. To resolve this, I activated the necessary shipping settings and disabled Shopify’s native pickup so that the app’s in-store pickup configuration could function properly.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to reach out. I’ll be more than happy to help. Thank you again for your time and for the positive support rating. It is greatly appreciated! 😊
Warm Regards,
Salaj
This app works very well and makes it easy to manage local delivery and pickup options. The setup is smooth, and the features are flexible and reliable.
What really stands out is the support — especially Srivastav, who was extremely helpful, responsive, and professional throughout the process.
Highly recommended for any store that needs a solid solution for local delivery and pickup management.
Thank you so much for the wonderful 5-star review!
I truly appreciate your kind words and I’m really glad to hear that Pickup + Delivery is working smoothly for your store. It’s great to know the setup, flexibility, and reliability of the app are helping you manage your local delivery and pickup needs with confidence.
Your words about the support mean a lot to me personally. It was a pleasure assisting you throughout the process, and I’m always here if you need any help in the future.
Srivastav
So thankful for a quick answer, options for my next step, and articles for more info.
Thank you so much for the wonderful review!
I’m really glad I could provide a quick response and help guide you with the next steps and resources. It means a lot to know the support and articles were helpful.
If you ever need anything else, I’m always here and happy to assist.
Srivastav
6 star customer service, responsive and efficient. first time on shopify so i'm not too familiar with the platform. and timeline was tight
fortunately the team at zapiet made it so easy to reach out to them and they solved my issues really quickly!
Hi there!
Really appreciate the lovely review! Glad we could help get things sorted for you. Feel free to reach out anytime!
Best regards
Nandita & Betty
Very SRIVASTAV was very helpful and fixed my issues quickly
Thank you so much for the wonderful review!
I truly appreciate your kind words and I’m really glad I could help resolve everything efficiently. It means a lot to know the support was helpful.
If you ever need anything again, I’m always here and happy to assist.
Srivastav
Srivastav was very helpful in resolving the issue and was very quick and polite. Srivastav also provided a loom video to assist with correcting the configuration settings.
It's a shame that initially so much time was taken up by "Zack" the AI bot prior to being escalated to a person. It would have been a much better customer experience if I was directed to a person initially.
Thank you so much for the wonderful 5-star review and for taking the time to share your experience.
I’m really glad I could help resolve the issue and that the Loom video helped get the configuration sorted so everything is working as expected.
I also appreciate you sharing your feedback about the initial interaction with the AI assistant. We’re continuously improving it, and feedback like yours helps us make the experience smoother and more efficient for everyone.
If you ever need anything in the future, I’m always here and happy to assist.
Srivastav
Pavlo super quicker, sorted every custom edit we have needed so far! great support
Hi,
Thank you so much for your rating and the warm words! I am happy to hear you are satisfied with our support.
It's been a pleasure to help you with the delivery schedule and our widget design. You are always welcome to message us for any more assistance!
Warm regards,
Pavlo
Salaj was fantastic at supporting us with all our issues during setup. Great support, super friendly, helpful and was very patient with all of our requests.
Hi Moslaur,
Thank you so much for the 5-Star Review! I’m so glad I could assist with all your setup issues and make the process easier. Your kind words about my support, friendliness, and patience mean a lot. I truly appreciate your feedback.
Warm regards,
Salaj
I'm with this app for years for my store. The app works well for pickup/delivery options and the help centre is helpful. They also offer multiple languages, EN-FR for my store.
Hello S Lee,
Thank you so much for your wonderful words! I'm really happy I could assist you with the language setup. I also truly enjoyed chatting with you. Please feel free to reach out if you encounter any issues in the future.
Thanks again,
Rutvik
I had a wonderful support experience with Genesis! She was incredibly helpful, patient, and professional throughout the whole process. She explained everything clearly and made sure my issue was fully resolved. It’s rare to come across someone who is both efficient and genuinely kind when assisting customers. Thank you, Genesis, for your excellent support and for making the experience so smooth and pleasant. Highly recommended!
Hi Annika,
Thank you so much for such a thoughtful and generous review. Your words truly made my day! It was an absolute pleasure assisting you, and I’m really happy to hear that the experience felt smooth and clear for you.
Knowing that the support felt both helpful and pleasant means a lot to me, as that’s always the goal when helping our merchants.
Wishing you all the best,
Genesis
