Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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Absolut herausragender Support, so etwas erlebt man heutzutage nur noch selten. Statt einfach mit einer schnellen Standardlösung abgespeist zu werden, wurde sich wirklich Zeit genommen, das Problem zu verstehen und individuell darauf einzugehen.
Ein ganz besonderes Dankeschön geht an die liebe Jessica und Genesis. Sie ist nicht nur unglaublich kompetent und engagiert, sondern auch menschlich einfach großartig. Mit ihrer hilfsbereiten, geduldigen und lösungsorientierten Art macht sie einen enormen Unterschied und ist ein riesiger Mehrwert für das Unternehmen. Solche Mitarbeiterinnen sind heutzutage unbezahlbar und bleiben definitiv positiv in Erinnerung. Vielen Dank für diesen außergewöhnlichen Service!
Hi Dilara,
Thank you so much for your kind review and feedback.
It was truly a pleasure assisting you, and I really appreciate you taking the time to share your experience. Your thoughtful words mean a lot to both Jessica and me. We always do our best to provide personalized and dedicated support, so it is wonderful to hear that it made a difference.
Thank you again for your support and trust in Zapiet.
Best,
Genesis
Very Good and patient support. By Salaj. Thank you so very much for all the time you spent to correct all my mistakes and make it easy for us to be up and functioning.
Natalie
Hi Natalie,
Thank you so much for your generous 5‑star review. I truly appreciate the time you took to share your experience. It was a pleasure helping you, and I’m glad we could get everything corrected and running smoothly together. Your feedback means a lot and motivates me to keep delivering patient and thorough support.
Warm regards
Salaj
New to the app but looks great. Took a little effort to get it set up the way i need it but support was outstanding!
Genesis was great and worked through any and all issues I had until we got it perfect.
Keep up the great work
Hi Domenic,
Thank you so much for the kind words! I’m so glad we were able to work through those setup details together to get everything working!
It was a pleasure assisting you, and I’m always here if you need anything else as you continue using the app. We really appreciate the support!
Best,
Genesis
Jessica was incredibly helpful in assisting me with figuring out setting up store pickup and running Zapiet smoothly on my store!
Hi Joshua,
Thank you very much for the kind review. I am really glad I could help you get store pickup set up and ensure that our Zapiet - Pickup + Delivery is running smoothly on your store. It was a pleasure assisting you.
If you ever need help with anything else, please feel free to reach out. We are always happy to help.
Cheers,
Jessica
Excellent customer service and patience while solving a code issue that I couldn't have fixed myself. I really appreciate it!
Hi Lauren, thank you for your lovely review! I'm always happy to make things work for our merchants!
Best Wishes,
Allan
I have been working with Salaj, and he has been great to work with and has been very helpful! I would recommend him to anyone who is looking for support.
Hi Marc,
Thank you so much for taking the time to leave a review. It truly means a lot and made my day. Working with you has been a great experience.
We greatly appreciate your support and are delighted that you had a positive experience with both my assistance and the app. You are welcome to contact us whenever you need support.
Warm Regards,
Salaj
que Betty et les autres personnes de l'assistances sont exceptionnelles !
Hi there!
Thank you very much for your kind review. I was happy to assist you with the cart issues you experienced and to help configure your preparation time settings in the Zapiet - Pickup + Delivery app. If you ever need assistance, please do not hesitate to contact us at any time.
Best regards
Betty
Salaj was able to fix my issue with the checkout page, and he was very patient! Great service!
Thank you so much for your kind words! I’m really glad you’re happy with the support you received, and it means a lot to know the service made a positive difference. Your feedback is truly appreciated.
Many Thanks
Salaj
She understood my problem with Zapiet and fix it right away
Hi Rujira,
Thank you very much for taking the time to leave such a nice review, it's much appreciated!
It was really nice chatting and getting you all fixed up and generating the correct rate to checkout for your customer's.
If you have any questions or need any further assistance, please do not hesitate to reach out.
Warm regards,
Jessica
this app is ridiculously overpriced with terrible pricing transparency. the monthly subscription fee for the essential plan also requires either an add-on zip code app ($14.99/mo) or a google API key ($100/mo). the support chat is useless and unhelpful.
Hi Shawn,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience felt frustrating and unclear. That is certainly not the impression we want to leave.
We understand how important pricing transparency is when choosing an app, especially when setting up delivery zones and rates. It sounds like we could have communicated the available setup options more clearly during your conversation, and we are addressing that internally to ensure future merchants receive clearer guidance from the start.
Our Head of Support has reached out to you directly via email to better understand your specific requirements and to personally help review the most suitable and cost-effective configuration for your store. We truly value the opportunity to make this right and ensure everything is set up in a way that works for your business.
If you are open to reconnecting, we would love the chance to assist further.
The Zapiet Team
