Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,891)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.

December 8, 2025

Jessica with the support team is very helpful and extremely quick to troubleshoot/solve problems.

One Hot Cookie
United States
About 2 years using the app
Zapiet replied December 9, 2025

Hi Bergen,

So nice of you to leave such a lovely review, I really appreciate it!

It was really great chatting and getting your product date restrictions updated, along with collection tags and a few other things within our Zapiet ‑ Pickup + Delivery app.

Please do not hesitate to reach back out if you have any questions or need any further assistance.

Cheers,
Jessica

Edited December 17, 2025

Betty was reactive and efficient, it's a lot clearer now for me, it finally works, thank you so much Betty!!

Le Jardin Flower Farm
United States
About 2 months using the app
Zapiet replied December 9, 2025

Hi there!

Thanks so much for the lovely review! I really enjoyed assisting you with the app today. Feel free to get in touch anytime if you need a hand.

Best regards
Betty

December 7, 2025

Support team are very helpful and happy to assist no matter how small or large.

SO Catering AU
Australia
About 4 years using the app
Zapiet replied December 9, 2025

Hello Danni,

Thank you for the amazing 5-star review! It truly means a lot. If you have any questions or need assistance, please don't hesitate to reach out at any time.

Regards,
Nandita

December 4, 2025

Very responsive and quick to solve the issues I had

Eton Market
United States
About 3 hours using the app
Zapiet replied December 5, 2025

Hey There,

Thank you so much for the wonderful review!

I’m really happy to hear that I could respond quickly and help resolve the issues you were facing. Your kind words truly mean a lot to me!

If you ever need anything at all, I’m always just a message away.

Thank you again for your support and for taking the time to share your experience!

Best,
Sri

Edited January 28, 2026

Thank you Sri and Genesis! You fixed my problem!

La Beignerie
Canada
5 months using the app
Zapiet replied December 4, 2025

Hi Catherine!

Thank you so much for the kind review! It was a pleasure helping you today, and I’m really glad everything is working now. If you ever need a hand, feel free to reach out anytime.

Best regards,
Genesis

Edited December 16, 2025

Service rep was very responsive and knowledgeable. Couldn't have asked for better service. I really appreciate your help.

Rep: Jessica!

Clay's Bakery
United States
Over 4 years using the app
Zapiet replied December 4, 2025

Hi Clay,

Thank you for the lovely review!

I'm so happy to have been to help and get your pickup hours sorted for the Holidays within our Zapiet ‑ Pickup + Delivery app.

If you have any questions or need any further assistance, please do not hesitate to reach out!

Warm regards,
Jessica

Edited August 21, 2026

Truly amazing, professional and friendly support form Sandy!

The After School Cookie Club
United Kingdom
9 months using the app
Zapiet replied December 3, 2025

Hi there,

And thanks for the great review!

We're always happy to help and answer all your questions,

Don't hesitate to reach out any time you need help!

-Stephane

December 1, 2025

The support I received today was TOP TIER. I felt valued and appreciated. A simple chat for support on a very important issue at my store quickly turned into a voluntary phone call that solved the problem. Amazing support!

JustCakeIt!
United States
Almost 5 years using the app
Zapiet replied December 2, 2025

Hi Crystal,

Thanks a bunch for that lovely review!

The pleasure was all mine. I'm glad we were able to take the time to really figure out the situation and find a solution that fits your awesome and custom creations,

If ever there's something we can help with, you can count on us!

Steph

November 30, 2025

Always receive quick support! Thanks for your help with my checkout button, Pavlo! Appreciate your help so much!

The Very Best Cookie In The Whole Wide World
United States
Over 5 years using the app
Zapiet replied December 1, 2025

Hi Kirstyn,

You’re very welcome, and thank you for taking the time to share the feedback!

I’m really glad I was able to help you quickly enough and keep things running smoothly for you. If you ever need help with anything else, we're just a message away.

Warm regards,
Pavlo

Edited December 23, 2025

Stephane stepped in after a 9hour emergency with our store and totally fixed it and gave a solution that saved the day, amazing! thanks so much Zapiet team and stephane!

The Shoe Doctor DXB
United Arab Emirates
28 days using the app
Zapiet replied November 30, 2025

Hi Jay,

Thanks for the wonderful review!

It was a pleasure working with you last night and figuring out a solution that works for your business.

We're never too far away to help, you can always count on us!

Wishing you a wonderful holiday period,
Steph