Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable long-term solution for local delivery, pickup, and shipping. They like its clean interface and flexible tools for delivery rates, date/time pickers, pickup scheduling, complex shipping rules, and multi-language setups. It generally integrates well with Shopify themes. Support is frequently described as exceptional—fast, patient, and highly skilled—often fixing complex issues directly in stores and going above and beyond.
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Hay problema de flexibilidad horaria si uno quiere configurar reservas de pedidos antes de cierta hora para entrega o retiro el mismo día.
The first app that I could finally configure for my florist, Betty was a great help in setting it up for me. Thank you
Betty was extremely helpful and efficient. She quickly understood the issue, reviewed our configuration, identified the cause, and fixed a problem we had been dealing with for quite some time. Everything is now working correctly. I really appreciated her proactive approach, clear communication, and professionalism. Thank you so much, Betty!
Excellent app with great support. Does everything it supposed to and sometimes more than we thought! Well made app, regular updates with good bug fixes when needed.
Rutvik was exceptionally helpful with our requests. He fixed our issue promptly and was very professional. 5 stars
Billy was incredibly patient and helpful in troubleshooting my issues! He fixed everything I needed in a timely manner. 10/10!
I just received customer service from an app developer that blew me out of the water. Maybe I'm just used to run of the mill devs these days but Genesis went out of her way to help me install and customize this app to exactly my needs. No upselling, no red tape – just swift action and awesome feedback. I am blown away!
Jessica was great! She was able to help me with my website and address all of my concerns.
Billy has been very helpful, thanks!
Very disappointing refund policy and customer service
We purchased an annual subscription, but after only three months, we migrated our business to a new Shopify store. The original store will no longer be used, so we no longer need the app.
We asked a refund for the remaining nine unused months. After waiting an entire week for a response, our request was rejected.
Refusing to refund the remaining nine unused months is completely unreasonable and shows no consideration for customers’ actual circumstances. After this experience, I regret choosing your service in the first place.
Hi TIKA team,
We understand that businesses change and evolve, and we’re sorry the outcome was disappointing. To clarify, one of our team responded to your initial request within one minute and followed up twice while awaiting the information needed for our review.
Although you advised that the original store was closing, it still appeared active at the time. We therefore requested the new store URL to verify the migration and assess a possible exception to our generally non-refundable annual subscription policy. As we didn’t receive it, we were unable to complete the review or approve an exception. We remain happy to revisit the request if the information is provided privately through the existing support conversation.
Kind Regards,
Sam - Head of Support
