Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,892)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.

May 1, 2025

The customer support is the best Ive ever seen. Angelo help me with my issues with the check out and he validate that everything was working as expected.

Thanks again!

BYPATRI Bakehouse
Canada
About 15 hours using the app
Zapiet replied May 6, 2025

Hey Patricia!

Big thanks for the kind words! It's always been a pleasure to help you out! I'm really happy we got your rates up and running.

If you need a hand with anything else, just holler—we're always here for you!

Best,
Angelo

April 29, 2025

Excellent customer service and help always. Support team is always available whenever I need them, and they find the issue and provide a solution very quickly!

Mortimers Fuels
United Kingdom
7 months using the app
Zapiet replied May 1, 2025

Hi there!

Thanks a lot for a wonderful review! We're glad to hear you had a great experience—always happy to help!

Have a wonderful day ahead!

Best regards
Betty

April 23, 2025

Amazing support!! Fixed everything I asked for help on and more!! Top notch support!!

Cotton Cattle Company: Grass Fed and Pasture Raised Meats
United States
Almost 5 years using the app
Zapiet replied April 25, 2025

Hey Bryce,

Thanks a ton for your amazing review! I’m really pumped to hear you had a smooth chat with me! Your kind words really keep me and our entire Zapiet support team fired up to do our best. Happy we could get your pickup set up for your locations!

If you need a hand in the future, just give us a shout!

Cheers, Angelo

April 24, 2025

Absolutely superb support - fixed my design query very quickly and helped me understand the issue.

Shefa Deli Online Store
United Kingdom
About 2 months using the app
Zapiet replied April 25, 2025

Hi there,

It was with pleasure! Now everyone will be able to order that amazing yellow rice without any issues. (:

Do not hesitate to contact us if anything comes up, we will continue to help. Thanks for your kind review!

Ana

April 24, 2025

Ana at support was amazing! I was having some trouble with getting all our options showing up in our checkout and Ana knew exactly what to do and provided clear next steps. Thank you!

Impekable Flowers
United States
2 months using the app
Zapiet replied April 29, 2025

Hi there,

Thanks so much for your kind words! I am glad to hear the rates are now showing up at checkout! Now your costumers will be able to get their flowers delivered or pick them up. (: Do not hesitate to reach us back if anything comes up, we will continue to assist.

Thanks again,
Ana

April 22, 2025

Leo was amazing in helping me troubleshoot my issues! Amazing customer service from Zapiet!

riyablooms
Canada
Almost 4 years using the app
Zapiet replied April 23, 2025

Hi there!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Zapiet Pickup + Delivery and find that sneaky Shopify rate.

If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!

Thanks once again for the review; it really means a lot to me.
Leo

Edited September 17, 2026

Great support from team members! Solve the issues I have expeirenced and timely help provided.

Sweet Please
United States
Over 1 year using the app
Zapiet replied April 23, 2025

Hi Liz,

Thank you so much for writing a review - it means so much to me! It was a pleasure to help set up your rates in Zapiet's Pickup + Delivery. Do not hesitate to write back to us if anything comes up!

Warm Regards,
Ana

April 22, 2025

The service from Jessica was amazing! I felt so cared for and that my needs were entirely met! so impressed as a new customer.

Birch & Blossom
United States
About 1 month using the app
Zapiet replied April 23, 2025

Hi there,

It was great chatting and helping you get your store setup with our Zapiet - Pickup + Delivery app and also integrating our Delivery Rates by Distance app so that you can charge different rates for local deliveries.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,

Jessica

Edited January 17, 2026

Rutvik was extremely helpful! Quickly identifying and resolving the issue with efficiency.

Skye Flowers Design
Canada
Over 4 years using the app
Zapiet replied April 22, 2025

Thank you very much for your kind words!

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Rutvik

Edited April 16, 2025

Support is always quick to reply and super reliable!

RJ Boyle
United States
12 days using the app
Zapiet replied April 21, 2025

Hi RJ,

Thank you so much for leaving us a review! It was really my pleasure to assist you. I really enjoyed helping you out, and I'm so glad to hear that my support made Zapiet Pickup + Delivery and your rates clearer for you.

If there's anything else you need assistance with, just give us a shout. We're always here and happy to help!

Thanks again for the lovely review; it really means a lot to us.
Leo