Zapiet ‑ Pickup + Delivery
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Reviews (1,892)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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I had some issues with my zip code rates for delivery and Angelo helped me out. He was so patient. The customer service is amazing.
Hey Denein,
Glad I could help get your rates set up in your store! Your positive feedback really fuels us to keep delivering the best support possible. We appreciate it!
Best,
Angelo
If I could recommend someone for receiving a raise, it would be hands down Jessica. She was super helpful, patient and very knowledgeable and she also made it easy for me to understand what I wanted and what I could do with the app! Keep up the amazing work you do!
Update: 03Jun2025 | Today I received help from Leo. The session was over 2 hours long as I had a couple of meetings during it, but Leo was very patient, kind and really helpful. I was able to solve all of the issues I was having. Definitely a 10/5 stars here. Thank you Leo!
Update: 04Jun2025 | Kristine was reeeaally helpful and she was very patient as well. I don't know what they teach them in the Zapiet Customer Service, but I gotta admit this is the best customer service support I have ever received anywhere, BY FAR! Kristine keep being the awesome person you are! Thank you for all the clarifications and all the help!
Update: 07Sept2025 | I was having an issue with my Zapiet app, due to some changes Shopify made in our plan. Jessica was kind enough to help me get to the bottom of the issue and I'm working on a fix right now. Thanks Jessica! You're awesome!
Hi Vanessa,
I am so touched by your review...thank you so much!
It was such a pleasure chatting with you and helping to explain different aspects of our Zapiet - Pickup + Delivery app.
Please do not hesitate to reach back out if you have any questions or need any further assistance.
Warm regards,
Jessica
Incredible support - so swift & helpful. Got it all working despite being completely untechy!
Hi Laura,
It made my day to ready your review - thank you so much for taking the time! It was such a pleasure to help. Please never hesitate to reach out if you have any other questions, we're always here to help with the techy stuff. (:
Have a wonderful day!
Gab
Rutvik was so responsive and quick with the support. They quickly solved my issue and went above and beyond to make sure I had everything I needed. It is sometimes hard to explain the issues over chat, but Rutvik understood right away and made is a seamless and enjoyable experience. Thank you!!
Hello,
Thank you so much, Jessica. We really appreciate your 5 star review and your support. It has been a pleasure working with you.
Regards,
Rutvik
A supremely useful app. We mainly use the scheduler feature but it's essential for our shop. This group has easily some of the very best customer support as well, so if you have questions or any issues you can expect personable, considerate and thorough support pretty much any time of day. Really great!
Hello Wyatt,
Thank you so much for taking the time to come write this lovely review !
It has been a pleasure to discuss with you, and your suggestions and feedback are always welcome.
All the best,
Sandy
Support team is really involved to ensure everything works as needed. Quick and detailed suport.
Hi and thank you for the fantastic feedback and review
If anything else comes up, we'll be there to help!
-Steph
There was an issue with the functionality of my website as a result of changing the Google API - Zapiet integration was impacted.
Rutvik was great, resolving the issue far more expeditiously than his colleague.
Hey Julie!
This is Manuel from Zapiet!!
I'm glad we were able to troubleshoot and fix the issue you were having with the cart icon and the checkout button. The details you provided were really helpful. Happy we got everything working!
Don't hesitate to contact us if you need further assistance!!
Manuel
Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!
Hi,
Thank you so much for taking the time write such an awesome review!
It was a pleasure to help with the rates at checkout and to offer some advice to better improve the experience for both you and your customers with using our app : )
-Steph
Stephane is my go to for support. I appreciate his knowledge of the app and helps with coming up with solutions.
Hi Tina,
Thank you so much for the kind review!
It was a pleasure investigating those abandoned checkouts with you. Hopefully, the postal code validation report will be a helpful tool for you going forward.
Please don't hesitate to reach out if any other questions come up.
All the best,
Steph
Support team is very helpful, just name the issue and they will resolve it for you seamlessly. I have been assisted by Anggy, and fixed the issue in minutes. Great team that have your back in eCommerce.
Hi Mohammad,
Thank you so much for taking the time to write a review! I really appreciate your kind words. (: It was my pleasure helping get your widget design to match your store's language.
We're always here to help, so reach out anytime. Have a great day! (:
Anggy
