Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,893)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.

November 27, 2024

Klaudia was awesome. Fixed my issue in super fast time and gave me a rundown of what she did to fix it.

Goodies Jamaican Patties
Australia
About 3 years using the app
Zapiet replied November 29, 2024

Hi Sandra, thank you for the kind words! 😊

I’m thrilled we could quickly resolve your issue and get your local delivery rates up and running.

We're always here to support you with anything you need!

Cheers,
Klaudia

November 25, 2024

Leo was exremely helpful to solve my problem! Thank you!

MATCHADO / 抹茶堂
United Kingdom
Over 4 years using the app
Zapiet replied November 28, 2024

Hi Hiromi!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we figure out why the widget was not working properly and fixed it as soon as we could!!!

If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!

Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁

November 25, 2024

The customer support from Zapiet is unmatched. If we're ever having a problem or need help doing something (even adding custom code) they are very quick to respond and always help us solve the problem (even if it's a Shopify problem).

Papa Haydn
United States
9 months using the app
Zapiet replied November 27, 2024

Thank you so much for taking the time to leave such a lovely review!

It was a pleasure chatting and getting your pickup slots sorted with some coding for the Holiday season within our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

November 21, 2024

I love the app. Very convenient. The customer service is prompt and knowledgeable. I use for almost 2 years!

Black Orchid Flowers
United States
Over 1 year using the app
Zapiet replied November 27, 2024

Hi,

Thanks for your glowing review! It's great to hear you're satisfied with the app and our support!

Best wishes,

Bogi

November 22, 2024

Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!

Fille à Flleur
Guernsey
About 1 year using the app
Zapiet replied November 26, 2024

Hi there!

We REALLY appreciate your review!

It's satisfying to know that we've been able to help you every time you reached us, we will continue working
to keep it going.

Happy Holidays,

Manuel 🙂

November 22, 2024

Great customer support. I'm able to get my problems solved within a short period of time, and it's always been resolved. Highly recommend!

Voyageurs Sourdough
United States
Over 4 years using the app
Zapiet replied November 26, 2024

Hi!

Thank you so much for your review!!

We do our best to provide the best experience to every one of our merchants, and it was my pleasure to help you one more time.

Happy Holidays!

Manuel 🙂

November 21, 2024

the issue appears to be resolved a the moment - prompt follow up and support is always 5 star

The Cupcake Queens
Australia
Almost 9 years using the app
Zapiet replied November 26, 2024

Hi!

Thanks for taking the time to review us! It was my pleasure to help you sort out the issue you were experiencing!!

I took a quick look at your store and your Christmas Tree Cake looks delicious!!

Happy Holidays,

Manuel 🙂

November 20, 2024

Great customer service support. Lots of helpful advice and recommendations regarding integration with your store.

The Union Shop
United Kingdom
About 1 month using the app
Zapiet replied November 22, 2024

Hi Jennifer,

Thank you so much for your kind words! I’m happy to hear that you found the support helpful and the advice valuable for integrating with your store. If you ever have more questions or need further assistance, please don’t hesitate to reach out—we’re always here to help!

-Jeanette

Edited December 12, 2025

Above and beyond customer service and support from the team, especially Clemency and Lui, who solved issues for me by investigating with exceptional attention to detail, ensuring that all bases were covered and doing everything that they could to provide the most complete solution possible.

The team continuously and thoroughly work at solving issues for us, which has been a great help!

The Calzone Kitchen
United Kingdom
Over 1 year using the app
Zapiet replied November 20, 2024

Thank you so much for the wonderful 5-star review, Graeme. Your support truly means a lot and I am glad I could help you get everything set up the way you needed. If you ever have any questions or need more assistance, I am always here to lend a hand.

Lui

November 15, 2024

They help me to solve my issue very quick and easy. Thanks

Menta Flores 🇲🇽
Mexico
Over 3 years using the app
Zapiet replied November 18, 2024

Hi there,

Thank you so much for your review! I was pleased to help with Zapiet - Pickup + Delivery - I'm so happy everything worked! Please never hesitate to reach out to us if you need anything else. We are always here to help!

Have a wonderful day! :)
Anggy