Zapiet ‑ Pickup + Delivery
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Reviews (1,892)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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I really appreciate the customer service with this app. There were some hiccups in getting the app installed, and the Zapiet team was very responsive and helpful in getting everything working smoothly.
Hi there,
Thank you for your kind review of Zapiet - Pickup + Delivery.
If you get any more 'hiccups' you know where to find us!
Best wishes,
Jayne
Zapiet is great, and Herman is an amazing person who was able to respond to my needs as well as implement a solution in a matter of minutes. I love working with Zapiet, and encourage the use by any store doing local delivery with Shopify.
Hi Kristine,
WhooHoo!! Thank you for the amazing review.
It was amazing chatting with you and seeing the mouth-watering products your team makes.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Herman
Srivastav was super helpful, communicative and efficient
Thank you so much for the wonderful 5-star review!
I really appreciate your kind words and I’m glad I could help resolve everything efficiently. It means a lot to know the support felt clear and helpful.
If you ever need anything again, I’m always here and happy to assist.
Srivastav
Jessica, who is a Merchant Support Specialist with Zapiet, was absolutely incredible and very prompt in addressing an issue that we couldn't resolved ourselves. Kudos!
Hi Dave,
Thank you very much for taking the time to leave such a lovely review!
It was a pleasure helping you with your 2 stores to get subscription rates to generate to the checkout.
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
Sandy was super helpful in showing me how to set up a location properly. The app is great...been using it for a long time!
Thank you so much for your review! We’re thrilled to have you as a merchant. It was a pleasure helping you set up your location. ❤️ If you need any further assistance, please don’t hesitate to reach out, we are here for you!
- Jeanette
writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!
Hi there,
Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were super responsive to you? Your first message was fully responded to within the first 13 minutes. When your case needed to be escalated, this was done so within 20 minutes. My team then continued to reach out to you over a 48-hour period to check if this had resolved your issue or if you needed any other assistance, to which we did not hear anything back until you uninstalled the app.
We are more than happy to assist you and I know Zapiet Pickup + Delivery is the most feature rich solution in the marketplace. We would love for you to try our app again and have sent you a personal message to see if we can make that possible.
Regards,
Sam Forde - Head of Support
Would recommend! Krystabel was super efficient in helping out our issues!
Hi Kevin!
Thanks for taking the time to leave such a great review!
It was a pleasure assisting you with your customization needs for the Zapiet - Pickup + Delivery app and providing you with the relevant documentation. Please don’t hesitate to reach out to our team in the future.
Warmest regards,
Krystabel
I have been using the Zapiet app for my business for 5+ years. Whenever I have a question, they are there. The response is quick and the help is impeccable. Pavlo and the team helped me with my latest query. 5 stars all day.
Hi,
Thank you so much for your amazing feedback!
I'm thrilled to hear you've been with Zapiet for so long and I've been able to contribute to your positive experience. We look forward to supporting your business for many more years to come! If you ever need anything, we're always here to help.
Warm regards,
Pavlo
Very helpful, made good suggestions, and quick response time! Thanks!
Hi Ryan,
It was really lovely chatting with you and helping to set up your local delivery within our Zapiet - Pickup + Delivery app and getting some of the wording changed.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
All staff members have amazing customer support skills. They also reply rapidly so it didn't take much time to solve the case.
Thank you guys!
Hi Okita!
You're very welcome! We are really glad to hear your positive feedback. It's always our pleasure to assist you promptly. If you have any more questions or need anything else, feel free to reach out anytime. We are always here to help!
Warm regards
Betty
