Reviews (5,779)

Overall rating
3.9
Counts per rating level
  • 57% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
March 27, 2021

I use both Facebook and Instagram to promote my store for both in person and online shopping. I like that customers can shop directly from the social media platform.

The Sharper Edge Skates
United States
6 months using the app
February 17, 2022

After reading a bunch of reviews and each one saying that they can't get it to work, I will be deleting this app from my store. Maybe one day they will get it fixed.

Terresstudio
United States
5 months using the app
Meta replied February 17, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with Facebook channel. I'm going to follow up with you in an email to to gather some context on the issue that you are facing and see where I can help.

Adil | Shopify

November 29, 2020

Worked easily to set up and seems to work fine. Been using the old facebook shop app and the insta app as well. but having all in one place is a way better solution.

[ka:risma] showroom & concept store
Germany
6 months using the app
December 29, 2020

So far, so good. I have yet to finish the process. I want to go all the way through and make sure all the functions are working properly. Then, I can give it 5 stars.

Idioma Coffee Roastery
United States
22 days using the app
February 22, 2021

Great to sell my products online and have more people to get to know my store, im still trying to figuere out how to get my products in the online catalog on instagram

Pizzas Stefano Nardini
Chile
About 2 months using the app
Edited February 12, 2021

looking to manage facebook channel under shopify platform, setting all up is been very simple, our online business has grown every year and the experience is been great

Dirty Hooker Fishing Gear
United States
About 2 years using the app
March 25, 2021

A bit complicated to use; especially if you are a beginner. You do need quite an extensive knowledge on Facebook and Instagram apps in order to get your head around it.

EMARTBUY
United Kingdom
29 days using the app
November 26, 2020

Per ora si è installata senza problemi, ancora non l'ho usata quindi migliore e più amplia descrizione del mio approccio la potrò fare solo in un secondo momento. Grazie

eco gioia
Italy
4 months using the app
March 8, 2021

Hi
I hope I managed to change the configuration to Api, since pixel is not gonna work as it used , with the issue with Apple new private policies love facebook ads
thanks

KARISHOP2020
Uruguay
8 months using the app
November 5, 2020

Tengo las cuentas conectadas y a veces se desconectan. Y ahora me encuentro que las cuentas comerciales conectadas, aparecen como que no las reconoce. I need help please!

Chileanwines
Chile
Over 1 year using the app
Meta replied November 6, 2020

Gracias por dejar un comentario y compartir su experiencia. Me gustaría saber más sobre los problemas que enfrenta actualmente para asegurarme de que está aprovechando al máximo la aplicación, por lo que le enviaré un correo electrónico en breve para discutirlo. - Anna, Shopify Support