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Use it for my boutique!!! love it! customer service is awesome!! help channels are super helpful. havent had an issue with shopify other than my shop disconnecting a time or two
I had my products linking to facebook for the last couple of years. Now, with this change - everything is gone and no matter how many times I set it up. Gone. Very frustrating.
Thanks for letting us know about your account disconnecting, I totally understand how this can be frustrating. I'm going to send you an email to get this working for you, keep an eye out for it. - Cíara, Shopify Support
Pre-requisite application for running an Instagram shop. Installing Facebook was easy enough, all my products were automatically synced and able to sell in approximately one hour.
good app.
good app.
good good
good app.
good app.
good good
good app.
good app.
good good
good app.
good app.
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good app.
good app.
good good
good app.
good app.
good good
Trying to remove this app from shopify but my shop still shows up on my facebook business page. Please remove the app from my facebook business page i have already uninstalled it.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing. I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify
What is going on with this app? "Something Went Wrong" with no way to even start setting anything up... Definitely doesn't give me confidence in continuing to use in the future...
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
If you didnt understand what was being asked of you -- it could be confusing. It didnt explain that youll be able to choose which FB acount you want to connect to once you log in.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Quick and easy thanks, thought it was going to be a lot more tricky than it actually was! Quick and easy thanks, thought it was going to be a lot more tricky than it actually was!
Caused double-counting of conversions as it didn't properly handle removing the Pixel set in Site preferences. Seems like it would be better just to buy ads in Facebook's UX anyway
Hi, there! Thanks for taking the time to write a review. As indicated in the setup steps, it's expected behaviour for the Facebook channel to create a new pixel: https://bit.ly/3g2U2dg. In order to not have your conversions counted twice, you'd want to change the pixel connected to the channel so that you are only using one on your store.
You can find the steps to do this in the link above. Hope that helps! If you need any further assistance with getting the correct pixels setup, feel free to contact our support any time: help.shopify.com/en/questions. - Brie, Shopify Support
I just wanted to set up something similar to Kit, but it's taken a while just to get to this point in setting up the Facebook channel. Hopefully, this will work for future postings.
Thank you for sharing your feedback with us. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jamilah, Shopify Support
