Reviews (5,779)
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Interface looks much cleaner and seems much easier to navigate than the old Facebook Shop. I like the way the Shopify app guides you through the app. Happy to have our shop on Facebook!
Easy to set up, not sure how to use but it should be easy to use too.
The app was easy to navigate through.
Only problem im having is that i have to reauthenticate every time i open app
Nightmare
1) Some of our active products with stock does not appear in our Facebook catalog
2) For products which are inactive / out of stock, still showing 'available' on our catalog.
Hey there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I am sorry to hear you are having issues with the product catalog. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you! Luke | Shopify Support
Don't bother. Not user friendly - couldn't edit campaigns. Pop-ups with contradictions "you can't manage campaign when the campaign is paused. Wait for the campaign to pause" huh??????
Haven't had any issues. Everything connects well and nothing is too confusing to understand and allows me to understand what needs to be done to get make facebook platform up and running
I used this app to help streamline the set up for facebook and instagram shopping. It would be better if digital products like pdf patterns are allowed for instagram and facebook shopping.
facebook has been great and a helpful aid to building my business. I am very excited to continue on as a proud member of the facebook community on both a personal sense and business sense.
Could never get it to fully set up. Kept putting me through a error messages about business managers over and over. Asked shopify for help never heard back. No support from facebook either
Thank you for leaving this feedback on your experience with the Facebook Marketing app. I'm sorry to hear about the troubles you had with getting the app set up and the error you encountered. I'd really like to help look into this further to work towards a resolution, so I'm going to send you an email with more information. I look forward to hearing back from you and investigating this issue in more detail. Thanks! - Rae, Shopify Support
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I'm sure this app works for those with much experience but had it not been for Peter, with the patience of a saint, I had not been able to figure it out. Thank you Peter for all your help!!
