Reviews (5,779)

Overall rating
3.9
Counts per rating level
  • 57% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
September 17, 2019

not really much that can go wrong with this app, don't feel like you can give it less than 5 stars haha.. we use it for our personalised and ashes memorial jewellery store www.annalise.co.uk

Annalise Jewellery
United Kingdom
11 months using the app
Edited February 27, 2021

Setting up the FB channel / Shopify was easy and seamless. There are no complaints, very stoked so far! The app is very professional and walks you through the steps necessary to get rollin'.

FLUXX Collective
United States
4 months using the app
August 4, 2020

When will the function of Facebook/Instagram shop be published?
When will the function of Facebook/Instagram shop be published?
When will the function of Facebook/Instagram shop be published?

WOW Mart HK
Hong Kong SAR
26 days using the app
Edited December 4, 2020

Aplicación muy útil y recomendable 100%. Si eres emprendedor y necesitas mejorar tu visibilidad y comunicación con tus clientes y dispones de un presupuesto ajustado esta es sin duda tu app.

AmadeoHome
Spain
11 minutes using the app
December 1, 2021

App is good, recently updated... How do I remove the 'message us' speech bubble now that Facebook messenger messages come through the Shopify chat - I don't want 2 speech bubbles on my page..

Global Free Style
Australia
About 1 year using the app
Meta replied December 1, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm more than happy to help resolve the issue that you are facing with the Facebook Channel so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

December 5, 2020

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NALZO The Label
Australia
2 days using the app
March 11, 2023

Facebook has continued to delete my business from the app without providing me with details so that fake bots have now taken over my business account using my followers data to harrass them!

Inspired By US Shop
United States
Over 1 year using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

December 4, 2020

Fácil de instalar, aún estoy en proceso de configuración. En principio me gusta lo que veo, podré comentar más cuando termine de configurarla y de aprender toda la metodología de la aplicación.

Tienda Animal Luna y Copito
Spain
About 20 hours using the app
June 15, 2020

Worst app i ever see. Very bad app, not works well with facebook
Worst app i ever see. Very bad app, not works well with facebook
Worst app i ever see. Very bad app, not works well with facebook

Acat-a
Spain
3 days using the app
Meta replied July 6, 2020

It's regretful to hear that you did not find the Facebook app to be of much use, but thank you for providing your feedback here nonetheless. If you've any further questions about the app, please contact our support team at help.shopify.com/questions. -Victor, Shopify Support

August 28, 2020

Our FB shop stopped working after 2-1/2yrs and Shopify has been useless in helping us. Look into Wordpress, Shopify support is terrible unless it's an obvious fix you can figure out on your own.

Cognative MTB®
United States
Almost 2 years using the app
Meta replied September 1, 2020

Thank you for sharing your experience. I will be emailing you shortly to look into this issue with you. - Emily, Shopify Support