Facebook & Instagram

I don’t like the feature of putting in the address. I don’t have a physical business location. I don’t like the shipping choices because they all say that something has to be shipped within 7 days and that’s impossible for me because of the warehouses I use. It was pretty easy to set up though. I realize that the things I don’t like are more than likely because of Facebook and instagram requirements and not Shopify.

Instagram works :/ facebook doesn't and I cant find a solution to my problem anywhere - it says my page hasn't been approved due to their criteria however I have gone over that a million times and trying to request a review however there is nowhere to request this review it isn't showing any products all of the links say that all is ok I have verified EVERYTHING I have emailed for help I have spent HOURS on this - HELP!!

Generally it does a good job of leading you from one required step to the next, but it's pretty convoluted in the amount of connectors and apps and business account managers and ad accounts etc. much of which is not really explained why each of those components exist and are necessary and must be independently connected. There is room for streamlining and simplifying the facebook and instagram selling experience for ecommerce businesses.

Brutal installation. I can't get my catalog to sync properly or find any information to support this install to help me. Items that are sold out appear on my catalog and now I see that I have recreate my collections on Facebook instead of just using the work I've already done with Shopify. There are also issues with my Facebook pixel that indicates I've had zero traffic when August was the best month ever.
I'm very unhappy with this app.

Not sure why most of the time Ads accounts are getting banned or restricted. We are clothes and accessory seller for women, men and kids still our ads account got restircted or banned and we are not getting any solution.Removal of restriction is very difficult and no proper support from FB.
There is no Live chat support from FB who can help customer to clear such restriction or banns.
thanks FB to provide live chart support since we are not expert in FB..............THANKS

This app messed so many things up for my Facebook ads, its been very disappointing. For some reason, even though I already had a Facebook pixel created and connected to my Shopify account, unbeknownst to me, this app created another pixel all on its own. I spent a lot of $$ running ads and all for not when I see it wasn't even tracking under the pixel already set up in Shopify and connected to the store.
I'm still trying to correct the confusion and wasted resources and time that this has caused.

Horrible, if one does not pay for Ad then facebook will not allow others to see the page of what you are selling and you will not be able to sell on facebook, the Facebook Ad are a scam they charge you too much and when one sees in Shopify the analytics you will realize that facebook is scamming one since they are not the same as facebook charges you, for example facebook charges you for 10 visits that made to your page and when one sees in Shopify only visited 5 people , Facebook stole you money

The app is giving us a temporary error on Facebook when trying to setup checkout on Facebook & Instagram. Facebook support tells us that the bank is not supported. We tried Chase, Wells Fargo and BB&T for payments and all are giving the same temporary error since January. Facebook support is useless and we were told by Shopify support to contact Facebook! Here is the error on the last screen: "A temporary problem occurred when trying to complete your request. Please try again later." This is not acceptable.

Utterly useless .. the old FB app that worked seamlessly was replaced with this one .. and wont connect .. WE HAVE BEEN WITHOUT A FB STORE FOR OVER 4 MONTHS NOW .. Shopify ticket ID is 20655893 .. DO NOT install this app it will disconnect your working app and cause NONE of your tagged FB products & links to work .. ZERO STARS .. Shopify's reposne is to contact Facebook however the MOST ironic thing is that the No1 platform on the planet for "Connecting People" are simply impossible to connect with themselves .. !!!

If I could leave a 0 or a -5 star review I would.

Dealing with Facebook is the worst customer experience I have ever had. They don't care about small business. If you have a difficult issue - which they cereate because of their stupid system and robots, they will pass you from pillar to post like a ping pong. It is unbelievable how bad their service is. None of the teams want to take responsibility for helping the ''customer'', they just keep passing .

Don't believe them when they say they are here to help. They are not!!