Facebook & Instagram

1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.

This (new) app requires that every product have a google product category selected, but the categories listed in the dropdown menu are not complete. I have a general gift store and most of my basic products (greeting cards, stationery, soaps, lotions to name a few) have no corresponding category listed. The app is so buggy, I am ready to remove it as a sales channel completely.

App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.

I was going to replace the legacy interface to my Facebook shop but this created a new page, I have many existing followers but it would not connect to that page, If you start from scratch it would not be a problem. I also do not like that it appears to require sharing customer contact information, there should be a separate opt-in for customers, I don't want them bombarded by facebook.

This is not the best app. It was working fine for a bit and now it disconnected Facebook and won't connect my FB Store. I can't even do an ad thru this app. Pretty much useless. There is no one to help with this issue. Also, be aware that when you connect, The app has full power over your FB account as an administrator. Let's hope someone doesn't get ticked and delete everything we worked for.

I am not entirely certain what rights Facebook receives by setting up this Facebook channel - no doubt they were outlined during the enrollment process, but I didn't pay close attention. It seemed some permissions I was unwilling to give - and probably didn't understand - were for set up - As I need this kind of help and basically trust Facebook I went along with the program. Let's see the results!

Finally! An easy to setup, fully working, Facebook connector tool. Very easy to setup, no matter if your are connecting to FBM or single accounts, both for Facebook Pages and Instagram accounts. I don´t use the marketing tool for creating ads directly on the plugin, but it's great that it generates audiences, so you can just use them quickly from your FBM account. Facebook Catalog tool works great.

Easy to set up once you have your product in your Shopify store. If you want to "customize" your FB/Instragam Shop, that takes time and you have to do that yourself (create collections and customize your FB Shop), otherwise, as long as you have the sales channel checked in your listing, it auto-populates. The only pain for a time was getting it to connect for Facebook Marketing (connecting the ad account)

I set up the Facebook app in shopify and the products to appear on shopify (visibility). The app tells me that all the products have uploaded to Facebook, however Facebook doesn't display my shop in the tabs when i check on my personal (not connected to store) Facebook account.
I have searched for several hours to establish where the problem is but have not had any luck. No support from Facebook. Not happy Jan!!!

Unfortunately, the app will not connect to my Face­book Page. The error message states that "the Facebook page is Owned by Anoth­er Busi­ness" when in actual fact this is not true. I have wasted so many hours trying to troubleshoot this. Thank you Shopify support for your assistance thus far, but no solution yet on ticket 28645071. Please do contact me when one of your support staff have a solution on this. Thx J