Facebook & Instagram

Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders?

Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!

Frustrating that feature has been removed where we can no longer simply tag products in Instagram that are linked to our website. Instagram checkout settings (for shipping and returns) are way too simplistic for an ecommerce site that offers a variety of shipping options and has different return policies for personal care items. Additionally, we have brick and mortar locations that have separate Facebook & Instagram accounts from our website. Previously, one could link those product catalogs and tag product—it seems no more.

The FB sales channel is no longer accessible in the Shopify back-end. In fairness Shopify support were quick and indicated its a ''user access token'' problem on the FB side which I guess means its a security protocol. But I have spent 6+ wks liaising with FIVE different tickets for ecommerce support teams at FB. Every one of them gave up on this. More evidence of the Metaturds [....check out the other 1 star reviews here]. I guess only thing left to try is the classic ON/OFF fix and delete the channel before a re-install...........

I don't usually write reviews, but my experience with this app was so horrible I decided to. First off, I absolutely love shopify and facebook. My entire business is built on shopify and customers come from facebook / instagram. So, you'd think an app to bridge the two would be great (at least I did). I was dead wrong. This app jacked up my facebook ads manager account and after hours on the phone with shopify and talking to facebook support, I got no where. Not sure what happened here, but they are going to need to reconstruct this app....

In one word, terrible. Recently made the switch to the new Facebook Shops and now so many products are listed as 'Not Approved'. They were approved with the previous Facebook app. All we sell are vinyl records, tapes, and cds, with no Digital product yet products are getting flagged as Subscriptions or Digital products now.

The shipping settings in Instagram Checkout Beta do not work for us at all. They need more options. You can't charge per item or weight. Right now its set at a flat rate which does not work for us when selling physical releases in the music business.

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business and this has been the most frustrating process and it should not be. All I am requesting is help, and as a business owner, I should be granted that request. Plain and simple.

I cannot access anything, have spent way too many hours on this integration, and Facebook has zero help. I did all the steps, then informed me that someone else is the owner of my pages and won't allow me to go any further. Facebook, I am the owner, admin, ads account manager of my Facebook and IG pages, so where are my emails going so I confirm this? The only thing that I can think of is changing the IG handle. Indeed this is not the reason why I cannot connect. Absolutely rubbish, and far too much stress thinking I have been hacked. I contacted Facebook and tried the links, but that was a dead-end Such a waste of time.

The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.

The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).

My Meta inquiry number is 909689016966830

Long story short - the app is broken and they don't care.

I just installed the newest version so I don't have too much experience with the app but I can tell you, if the algorithms are still the same I know I'm going to continue to have problems with my products being flagged for violations that are simply not true. For example, a band t-shirt with a demon on it was flagged for excessive nudity. Really?? How about you let me sell my products on your app and I'll let you know if it's any good. Until then, it's a pain to list anything for sale so we really don't use facebook much at all. If my customers didn't use facebook to send messages I would have deleted it all together. I really don't like it and I kinda hate that I HAVE to use FB.

This app is causing my pixel to misfire in multiple ways causing me sales. It’s also loading old products that aren’t even in my admin anymore and not new products. I’ve contacted shopify several times to be told pixel issues are facebooks problem. I spent 6 days messaging with facebooks useless team to be told it’s not their problem because it’s through this shopify app. This is losing me money because my ads can’t optimize due to bad data. I’ve uninstalled and reinstalled it several times and the problems don’t get better. I’ve asked shopify to delete this app and remove any old code and I’ll see if a complete clear out and reinstall improves it. I’ll remove this review if the problems get worked out.