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Tried to connect my facebook account
it locked facebook
i now have no facebook and have lost access to my business page
cant contact facebook
so have lost all my photos of my children , friends , wedding pictures, priceless memories the lot , absolutely gutted.
opened a support ticket with shopify and no one ever got back to me
So far I can’t get the “new” Facebook app to update. Went through process of reconnecting Facebook page and then Shopify wants me to delete commerce account with FB, but shopify can’t delete it so I have to disable FB commerce account but the link takes me to setup commerce management for Facebook page. Just keep going in circles.
Thank you for sharing your feedback and leaving a review. I'd like to hear more about your connection issue to see if it still persists, and offer my help with troubleshooting. I'll be sending you an email shortly to discuss further. - Veena, Shopify Support
This was way easier than the previous app. My issue has always been that Instagram never approved me, even though I sell pillows and many of my Instagram friends sell exactly the same products and have an Instagram shop. I gave up for a year, but I'm hopeful with the new app that I will get approved to sell my pillows on Instagram.
Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.
Seamless and easy, thank you guys! You'll have to connect all the info together correctly, so be sure to have it ready to go before you install it. And also, don't make the mistake I did, have your website / online store live BEFORE you request to be approved for Instagram shopping on the Instagram app! But it was solved quickly within minutes. HAHAHA
Alert! Alert !, if you use this application you could lose your facebook account.
I need help urgently please, my facebook account has been blocked without reason, because of this app.
I am not the first to happen, if I had read the comments I would never have used it :(, I have invested more than $ 3,000 in my facebook store, and now I can lose all that money :(
Hi, there. It sounds like Facebook has blocked your account. As Shopify has no control over which accounts Facebook chooses to allow or not allow on the platform, this wouldn't be due to the Facebook Marketing app itself. Rather, when you used the app it's possible that your content flagged something that Facebook considers to be against their policies.
If your account is disabled, I'd suggest that you submit an appeal to Facebook. You'll first want to double check that your account is following all of their terms, and if you are then you can request a review of that decision. You can view their terms of service and find that request form on this page in the Facebook Help Centre: https://bit.ly/2WNydWW. Hope that helps! - Brie, Shopify Support
It's created a few odd issues - missing google product categories and such that I can't easily fix. Also it's hard to edit a collection once it's been established, or at least I can't figure out how to do it yet. I do like how it's letting me know what products are causing problems, although it's unclear whether the rest of the approved products will be published.
Thanks for letting. us know how you're getting on with the new Facebook app, we always want to hear how it works for our merchants. I'm going to send you an email with some tips about getting your Google Product Categories set up, so you can get the most out of the channel possible. - Cíara, Shopify Support.
Shopify + FACEBOOK, Pure Magic!
A super fantastic marketing booster, setting up is well worth it. We love, love, love the set up, and the app's power to suddenly and swiftly connect multiple SOCIAL MEDIA MARKETING powers. With a little bit of loving help from Dave Rivers - over at Brand Story Designs. Also got my Facebook Business Settings Sorted in the Process.
Learning in-process and seems easy to navigate through the steps of setting up shops. As a novice to building shops on Facebook and Instagram, the process has plenty of tutorials that need to be watched closely and every step of the way is proved before publishing. It's appreciated that each step is approved before hitting the next level of selling on social media
I am changing my review to 5 stars because apparently, things got much better now. A few months ago I got conflicting information from the support representative, and I had to dig a lot on my own, and it was an issue on the app side, and lack of proper description on allowing checkout at facebook or on shopify. We are pass that and the current upgrade works great.
Thank you for taking the time to share your feedback and experience. The Facebook app is designed simply to create a connection between Facebook and Shopify to sync your products should you want to promote them via Facebook Pages, Instagram, or Marketing. While the app itself would not cause orphan pages, I'd be more than happy to go through your store with you to help identify what may be causing this issue. I'll be following up by email shortly to discuss next steps. - Veena, Shopify Support