Facebook & Instagram

Facebook doesn't offer any support to businesses - only help articles

trying to integrate the stric BS rules of Meta to sell your items is crazy. Using stock photos from the distributor of a bikini gets flagged as a violation of there sexual policy. Yet if you "SPONSOR" a meta ad. It gets approved. Look at Playboy or victoria secret.

If you want dysfunctionality and almost impossiblity (ChatGPT is a brilliant support entity where it help one navigate the Meta mess and its systems) and you are okay with spiraling into exhaustion and going nutty as it relates to trying to get help with everything Meta shops, then you've landed on a great app. ONCE you do get someone, somehow Meta has managed to hire the kindest customer service reps who are sometimes great at being helpful, and other times - the wait - back and forth via email could take days.....or weeks. For a tech company specializing in social media and one of the wealthiest companies in the world, it's an absolute embarassment that they truly don't care about their business clients. I've chosen a succinct way of answering. Otherwise I could write an entire essay on the Facebook experience.

so many bugs, you can't open the app without having to close unnecessary windows, never know when something is wrong.

had so much problems connecting the 2 platforms, ended up calling both Meta and Shopify. Just had to uninstall and install the FB app on Shopify to make it work. but was a real headache at first.

I have been waiting several weeks now for approval without guidance as to why this isn't working

Definitely helpful, but could be a bit more user friendly. Support is AMAZING though!

I am unable to access the Shop in Facebook or Instagram. So the App is useless

Setting this up was a pleasant surprise. I had no issues getting installed and configured. The bigger hurdle was getting Meta Verified...lol.

My Shopify account has been review for over 3 months. I have reached out to Facebook many times and I still don't know what the issue is. Still waiting.