Giftship: Gift Options & More

We are new to Shopify and we needed to add in a gifting option for our product. Giftship really fits the bill. You can ship to multi folks on a single order and add in a gift message for each. We have had numerous customers use it in the first week of implementation. Great add on. Their tech support has also been great. They helped me customize a gift card. Made it really nice and easy.

We've constantly gotten request from buyers over the past few months to implement a way to send care packages to multiple addresses. This was an easy and very cost effective solution! We have some complicated code on our theme and Kevin was incredibly helpful in ensuring the app not only worked properly, but plugged into our theme in a clean way. Really excited for our customers to start using this!

This app is a life saver for a business like ours. The app developer has been very flexible and has made changes so we can use the App with Bold Options. It works flawlessly. We have made custom Css change so the app works with our colours, fonts and theme. This app has saved us a lot of stress and will eliminate 3 temporary employees that we usually hire at Christmas to do the tasks manually. Zac has been patient with us and very professional.

We tried this app to help us with gift notes and wanted to see if we had any real need for multiple address shipping. In the end, we went in a different direction due to low-resolution images and camera icons istead of product images on the cart page. Support was excellent and let us know that this is due to Shopify checkout being locked down for security reasons. We also ran in challenges searching for the gift messages within Shipstation... both issues were specific to our company's needs, so definitely give Giftship a try if those aren't things your company cares about. They seem to really have the multiple ship option figured out! Again, super supportive team! Wish it was a better fit for us :)

Although the features within this app were everything I needed and more, the lack of customer support renders this app useless. After coding my website with the given instructions to create bundles, the subtotal would not update on the cart page. After contacting support, they requested collaborator access and I thought they would be able to quickly assist with the subtotal display. After a week, I contacted support again and was told to follow the same instructions or pay $100 to have them assist with the coding. The developer/collaborator didn't look at the code to see what the issue was - they just responded with the generic article. Considering the app costs $59/month, and the coding needed to display the subtotal was outside the scope outlined in their article, I thought the provider would assist in the issue but they have not. I hate to leave a bad review and unsubscribe from the service but the functions don't display as needed.

UPDATE: I've adjusted my 1 star review, as after posting Tim & Kevin fixed the problem in about 10 minutes. Here's to happily shipping to multiple addresses again.

I loved this app. Support was initially great, and there is no doubt it has boosted sales. However we have had an issue with this app since the middle of May 2020, where whenever a customer tries to enter an address the app just freezes, with the dreaded constant spinning 'wait' wheel. I contacted Pix on the 20 May. Nothing. On the 27th May. No response. Mid June, no response, again on 4th July through every support channel i could, in frustration. Still nothing. This is a great app, but unuseable for us as the support has become so poor. I'm giving it a week, then uninstalling. It's a real shame and so so frustrating. When an app is this useful, the support needs to match it, which it did in the beginning. I'm wondering whether this is a classic case of give good tech support at the outset to get excellent reviews, and then abandomnolder accounts to their fate. Real shame.

So far integration with our Shopify store has been fairly seamless. There was some support needed for the initial setup but customer service was quick and easy. The shipping to multiple address feature works great.

Functionality 4.5 stars. For a shipper of gifts, this app will make ordering multiple gifts destined for different people so much simpler for my customers. For that, I am super grateful and happy.
Service 5 stars. Thus far, my interactions with and the proaction of the customer success team members has been super. This is really important for me -- business owner, chief baker and director of IT (among many other things!).
Intuitiveness and required technical knowledge 3.5 stars. Opportunity is with training and support materials, in particular. Not everything is logical and there is limited help text while in settings. Images and descriptions of what things are, where they are found in the workflow and what impact selecting x vs y will have would be worthwhile additions to training materials.

Overall -- I am very happy I decided to get Giftship and expect that my customers will be very happy, as well!

The headline is that ultimately my Giftship experience didn't work out. We initially really wanted to use it for the ability to add multiple addresses to a single order (a great feature) and writing gift messages for each one (also helpful) and delivering Festive orders after a certain date. However, the upside of adding these additional features was diluted by glitches - e.g. the additional address not always appearing (we had to resend and had consumer complaints), administrative frustrations (spotting a gift message became harder) and the anomaly that sales from Giftship 'split' orders were double-counted and thus we needed a manual-workaround to understand performance. Customer service from Giftship was mostly very helpful and I know they spent considerable time seeking to resolve the issues, and I have no idea as to whether the issues lay with the app, our store template or both...but ultimately the integration into our site was not resolved to our satisfaction and so ultimately we have removed the app. We are really disappointed to do this, just before the Xmas season.

Ich habe diese App für einen Testraum von 7 Tagen installiert. Mir wurde sofort der Betrag von 59,99 abgezogen. Zusätzlich gibt die App vor einen Basis-Plan zu haben, den es nach Installation nicht mehr gibt. Finger weg!