Reviews (450)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app significantly boosts revenue and average order value with upsells, cross‑sells, gifts, and tiered discounts. They like the modern, highly customizable cart drawer that can replace the main cart and quick cart, plus gamified tools like progress and free‑shipping bars. Many describe setup as intuitive and reliable, and praise fast, hands‑on support for custom code, complex rules, and feature requests.
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If you're looking for a powerful upsell solution with extensive customization options and an exceptional support team, I highly recommend this app!
The best cart you can probably have. I had a fantastic experience with icart and their support team, especially Manoj! I was setting up an upsell offer and ran into a couple of challenges regarding product variant and replacing an existing product with spell variant product. Manoj was incredibly responsive, knowledgeable, patient and providing clear guidance to help me get everything set up properly.
What really stands out about iCart is the number of customizations available in the editor. The app is incredibly flexible, allowing for tailored upsell strategies that fit my business needs. On top of that, the support team provides help on work with product upsells, ensuring everything runs smoothly.
Thank you for your review! 😊 We're glad you had a good experience. Let us know if you need any assistance! 🚀
I started Icart last month, and it has a great option to set up a discount on every step. It also offers upsells. It's the best cart app for a Ecom store.
Thank you for your kind words! We're thrilled to hear that you're enjoying iCart's discount and upsell features. Your support means a lot to us! 😊
1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices.
2. There are no cart drawer design templates, and the CSS is insufficient.
3. The UI/UX is not user-friendly.
4. The company does not have enough employees, and only junior developers are available.
5. No one speaks English; translation into Hindi is required.
6. It is not compatible with other applications. Custom JS needs to be added for "add to cart" triggers, which is not the case with other applications.
7. It does not automatically fetch custom attributes or options, whereas other applications do.
Greetings from iDentixweb!
1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices.
➝ There is no data we received for this and you also haven't mentioned while doing chat with us. We believe, our app helped you to increase your AOV.
2. There are no cart drawer design templates, and the CSS is insufficient.
➝ We have more than 2k active customers who are using our app without any issues with this design. Also, have some who designed the cart to match their branding via CSS code based on their knowledge. We help those businesses in the CSS to match branding if they have insufficient knowledge in CSS.
3. The UI/UX is not user-friendly.
➝ You haven't mentioned this point in the chat you had with us and now you're writing it here as your review. That's strange! ☹️
4. The company does not have enough employees, and only junior developers are available.
➝ We are running the company with sufficient employees. You said this without knowing the numbers. 😅
How could you say that we have only junior developers? We do not give direct contact to our app developers because they are occupied in the company work and you have always been asking for the developer when you contacted us.
5. No one speaks English; translation into Hindi is required.
➝ We have served thousands of our app customers in the English language and all are happy with the support provided to them. You can read them in the app reviews as well. Nobody has mentioned they have any trouble in the conversation with our support team except you.
6. It is not compatible with other applications. Custom JS needs to be added for "add to cart" triggers, which is not the case with other applications.
➝ Every app has a different flow and code instruction for their app. If you find any issues, you might contact our support team for further investigation and solutions. I can see past reports where our team has always been able to provide integration support and has done a couple of integrations too with other third-party apps.
Here is the link to the page where our integrations are mentioned:
https://www.identixweb.com/helpdesk/integration-icart/
7. It does not automatically fetch custom attributes or options, whereas other applications do.
➝ As per looking at your conversation with our team, you never mentioned this. You have always been asking for the feature that our app doesn't provide or beyond the app features. I can also clearly see that our team helped you achieve some features with extra effort and time through the customization.
I will admit there is a bit of learning curve to use the app, but once you figure it out it’s such a breeze. There is good YouTube videos, and manoj/ support team are awesome! We encountered an issue and they fixed it as promised and kept us updated as well. I recommend this app!
Thank you for your feedback! We're glad you found the app easy to use after getting the hang of it. Our support team, including Manoj, is always here to help. We appreciate your recommendation!
The app can be overwhelming with so many options, but it's pretty insane how many customizations it can do. There are amazing options. It's the first app on Shopify that I've used, and I feel it's worth paying for. Great work on this app!
Thank you for your feedback! We're glad you find the customization options valuable. We strive to offer a comprehensive experience, and your support means a lot to us. Enjoy using the app!
Code wasn't automatically removed when I deleted the app so now I have to go clean it all up creating more work for me. Watch out if you install this.
Hello, Noophoric! I am sorry 😞 to hear about this and I apologize 🙏🏻 for the inconvenience you had with the app. 😔
➝ Maybe you have missed our below guide where we suggested if any store uninstalls the app without disabling the app then they have to follow the steps suggested in the guide to remove code manually.
https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/
➝ We received your email for the same concern on April 28th, 2024 and our support team also replied to you on the same day with the possible solution steps, but our reply may have ended up in the SPAM folder.
➝ Our team is here to assist you promptly. Please reach out to us at support@identixweb.com so we can address all your concerns and ensure your satisfaction with our app.
iCart is easy to integrate and use, and very flexible. It has made a big difference in our ability to feature key products and provide a simple way for customers to add-on products. The support staff is quick and thorough. Highly recommended!
Thrilled to hear iCart's making a big difference for your business! Easy integration, flexibility, and great support - thanks for recommending us!
This app has been an absolute lifesaver for our business! Setting it up was a breeze, thanks to its user-friendly interface and straightforward layout. We've been using it for a while now, and it has become an integral part of our operations.
What truly sets this app apart is the exceptional customer support.
We're thrilled to hear that our app has been a lifesaver for your business! It's fantastic to know that setting it up was easy and that it has seamlessly integrated into your operations. We're especially pleased that you've found our customer support exceptional.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Thank you for your wonderful feedback!
Icart really helps with driving sales, our revenue has increased by 30% in just one month after using their app. Their upcast features with multiple customisations helps with driving better customer experience and in return more sales. Highly recommended
Delighted to hear about your success! Thanks for recommending Icart. It's incredible to see a 30% revenue increase in just one month.
Our customizable upcast features aim to enhance customer experience and drive more sales. Keep up the great work!
Initial review is looking good!
Enabled us to create some more customisation that bolted into our theme. Did have an issue with the Shipping Calculator Section with some screen sizes for the mobile template.
After we realised and got in touch, Manoj was able to sort out our problem quickly!
Hello, thank you for your great review and rating.
➝ We are pleased to hear that you are happy with our app and its customization options. We apologize for the issue you faced with the Shipping Calculator Section on some mobile devices.
➝ We are glad that Manoj was able to resolve it quickly and efficiently. We appreciate your feedback and your support as a valued customer.
➝ We are always here to help you with any questions or issues. Thank you for choosing us.
