Reviews (450)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app significantly boosts revenue and average order value with upsells, cross‑sells, gifts, and tiered discounts. They like the modern, highly customizable cart drawer that can replace the main cart and quick cart, plus gamified tools like progress and free‑shipping bars. Many describe setup as intuitive and reliable, and praise fast, hands‑on support for custom code, complex rules, and feature requests.

February 8, 2024

This app has been fantastic for our business! Not only has it boosted our sales significantly, but we've also seen a considerable increase in orders thanks to the upselling offers. The support team has been phenomenal; when I requested some customizations to the cart drawer, they promptly and willingly made the changes without any hesitation. I highly recommend this app to anyone looking to enhance their online store experience!

Tortoise
India
22 days using the app
iCart replied February 16, 2024

We're overjoyed to read your review, Priyanka! 🥰🙇🏼‍♂️
➝ Thank you 🙏🏻 for sharing your experience with our app and how it has helped your business grow.
➝ We're proud of our support team and the customizations they can offer to our customers.
➝ We appreciate your high recommendation and your positive feedback. ➝ We're always happy to hear from you. 🙌🏻🙇🏼‍♂️

December 27, 2023

It is a great app, increased our sales, we got orders due to upselling offers and the support was awesome, I wanted some customization in the cart drawer and their support exec. immediately did it without hesitation, I would recommend it.

HoneyAllDay
India
14 days using the app
iCart replied January 29, 2024

➝ We would like to express our sincere gratitude for taking the time to provide us with your valuable feedback.
➝ We greatly appreciate your continued support and the positive remarks you have shared regarding our app feature.
➝ Thank you once again for your kind words and for being a valued customer.
➝ We remain committed to delivering exceptional service and continuously improving our app to meet your needs. 🙏🏻🥳

November 24, 2023

Great app with a lot of options and 10/10 customer service. Mr. Manoj is willing to help you, and you also have a very informative FAQ page with a bunch of information. I tested many chart drawer apps, and I think this one wins.

Regards, Igor

PLATINUM
Slovenia
1 day using the app
iCart replied December 27, 2023

Dear Igor,
Thank you for your kind words!
We're thrilled to hear you find our app great with a lot of options and appreciate our 10/10 customer service. Manoj is indeed dedicated to assisting you.
If you have any more questions or need further assistance, feel free to reach out.

November 22, 2023

Great app and well priced! It's easy to use and uncomplicated. Exactly what I needed for our spend and save black friday sale. Today I needed something adjusted on the backend and Mayank from customer support helped and responded very quickly. Highly recommend!

Cottage Home
United States
4 days using the app
iCart replied December 27, 2023

Thank you for the fantastic feedback!
We're thrilled our app served your Black Friday sale needs well. It's great to hear Mayank provided swift assistance. We appreciate your recommendation!

Edited November 21, 2023

I have edited my review and changed my rating from 1 to 3 stars. The support folks have been very responsive about this. They got back to me to let me know that the issues we're having with all of our subscription orders is related to a setting within the app. For anyone interested in this app who offers subscription products, please be aware that there's a setting called Order Type that needs to be switched to Normal before you make this active in your store. The options are Draft or Normal. It unfortunately defaults to Draft, and this is what caused all of our subscription orders to not actually create subscriptions. We've switched to Normal and will now have to figure out how to set up the Free Shipping option, as it's a different setup with the Normal orders.

I left my rating down at three stars because of the buggy nature of the app. As I mentioned before, we have had to reach out to support several times to have them fix something from the back end. They let me know that many of the issues have been theme-specific. We're using a really common theme, Dawn. I will continue to work with them to hopefully get this set up for our shop. We're really hopeful that this will be a great way to gamify spending.
_____________
I really want to like this app. We are offering a tiered discount plan for our store and this app was a really great way to show people exactly how much more they needed to spend to unlock the next tier. Unfortunately, this app has been nothing but problematic since we downloaded it. I had a lot of trouble setting it up and integrating it with our website. I had to reach out to the developers several times and they had to fix several things in order to make the cart usable at all. Luckily, they were responsive and were able to fix most of the issues, but there have still been issues with the use of the app. Customers are having trouble deleting items from their cart and are abandoning. The app is also charging people for things that should be free. This has caused a lot of friction and abandoned carts.

The major issue that we had is that this app does NOT work if you have subscription products. We offer subscriptions on one of our most popular products and recently noticed that several of the orders with subscription products aren't actually being tagged as subscriptions. Customers are checking out, thinking that they're subscribed, but iCart is interfering with the process of the subscription actually being created. This has caused a MAJOR issue and is a customer service nightmare.

Only use this app if you do not offer subscriptions and if you're willing to deal with an extremely buggy cart.

The Clay Impress
United States
18 days using the app
iCart replied November 19, 2023

Hello There,
--> We have already responded to you in our email exchange. However, we have not received any response from your end (https://prnt.sc/JuzWObaMGv3E). The issue does not lie with the app; instead, you need to configure the app settings appropriately to resolve the problem.
--> Could you please review the email thread? If you would like to schedule a call, please book a meeting with us using the following link: https://calendly.com/manoj-prajapati/30min.

August 1, 2023

This app is simply amazing, the customer service is TOP NOTCH, I was using monster cart upsell and they werre taking FOREVER to fix my issue which made me loose a lot of money. With icart I have hopped on a call with mahoj and he was simply amazing, very patient andd was helping me promptly with everything i needed! I had an issue because i was using wide bundle, but they fixedd it in less than 24 hrs!! Where as other apps take 7 days... Really good, highly recommended

My Vital Flows
Spain
1 day using the app
iCart replied August 2, 2023

Wow, 😍 thank you so much for this amazing review! 😊🥰 We're thrilled to hear that you love our app and our customer service. 🙌🏻
➝ We're sorry to hear that you had an issue with another app, but we're glad that we could fix it for you quickly and efficiently. 😊
➝ Manoj is indeed a great member of our team and he was happy to assist you with everything you needed. 😀😁
➝ We're honored to have you as our customer and we hope you continue to enjoy using our app and see great results. 😊🙇🏼‍♂️
Please feel free to reach out to us anytime if you have any questions or suggestions. Thanks again for your trust and support!

Edited March 3, 2025

Thank you - quick response and got what I needed doing without having to wait for ages! Am enjoying creating upsells for specific products and was large increase in uptakes. Easy access, quick to respond and easy to help with issues. Many thanks. Alice (owner at Teeny Greeny)

www.teenygreeny.co.uk
United Kingdom
Over 2 years using the app
iCart replied November 2, 2022

Thank you so much for your feedback, Alice! 😍

Edited March 11, 2025

very easy app to use. which is very important to me. I like all the different option that i can chose from as well as the editor that shows me the impact that each upsell widget has had. The icart team are always on hand when I need them as well as always being quick and happy to help. I would highly recommend.

Buddha Natural
India
About 2 years using the app
iCart replied February 17, 2023

Thank you 🙏🏻 very much for the review, Abhishek! 🥰😍 Our team is there for your help when you needed.

Edited June 13, 2024

We LOVE this app! We have noticed a wicked uptick in order volume! Still getting to know more about the app but am currently, already love it.

I am adding to my review, Manoj and the customer service at iCart is unmatched! I had an issue and Manoj jumped on a call immediately to help me fix it. By far the best service we have received from a Shopify app

Food Huggers
United States
Almost 2 years using the app
iCart replied September 8, 2022

Thank you so much for your feedback, Dear!!😍 Keep boosting sales with iCart... 🚀🚀Do not hesitate to get in touch with us whenever you need help!🤗

July 19, 2023

The app does exactly what it says, which is great. However, what really sets this apart is the high level of support received from the team. When setting up we have wanted certain elements to be explained so we can tailor to do what we require. The team are always on hand via email or a zoom call to offer assistance. The app has also improved conversions and sales. Great find and look forward to working together for a long time.

IMP & MAKER
United Kingdom
16 days using the app
iCart replied July 24, 2023

Thank you 🙏🏻 so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that our app has met your expectations and is fulfilling its promises effectively. 🥰😍
➝ We take pride in providing top-notch customer support, and we're delighted to know that you've had a positive experience with our team. We understand the importance of having clear explanations and tailored assistance during the setup process, and we're committed to being readily available through email or Zoom calls to address any queries you may have. 🎉🎊
➝ It's fantastic to hear that our app has had a positive impact on your conversions and sales. Helping businesses thrive is our ultimate goal, and your success story truly motivates us to keep delivering the best service. 🚀🚀
➝ We genuinely value your partnership and are excited about the prospect of working together for a long time. 🎊🎉