CWILL Loyalty & Referrals
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Reviews (807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a complete loyalty and referral solution for building “real” programs beyond simple discounts. They like the easy setup, strong points and referral features, and ability to reward online and offline actions. Customizable branding, emails, and multi-language support are praised, as are integrations like Klaviyo and Judge.me. Many report higher repeat purchases and referrals, and describe support as fast, friendly, and proactive.
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I am really loving implementing Loloyal's Reward Program Services into our website's platform. It's been generating more sales and proving changes that keep customers on our website instead of shopping through our third party platforms which is great! It's still a bit newer to our website and I'm still learning to integrate it, but the customer support has been SUPERIOR, kind, and so helpful! I have spoken with Catherine and she has been super kind and I can't wait to continue working with her and the Loloyal team!
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it
-Catherine
I had the pleasure of interacting with Sophie from customer support, and I must say that her service was outstanding. Sophie's prompt and professional communication, extensive product knowledge, and genuine empathy made my experience truly exceptional. She patiently addressed all my concerns, provided timely updates, and ensured that I felt valued as a customer throughout the entire interaction. Sophie's dedication to customer satisfaction is commendable, and I highly recommend her for her exceptional customer support skills.
Thank you for your wonderful review! We are delighted to hear that Sophie provided you with outstanding customer support. It's great to know that she was able to address all your concerns and make you feel valued as a customer. We will be sure to pass on your kind words to Sophie and the rest of our team. Thank you for recommending us and we look forward to serving you again in the future.
- Sophie💖
I recently installed the Loyalty and Rewards Referrals app on my Shopify store and have been extremely impressed with the results. The app is easy to use and navigate, and has helped me to create a loyalty program that truly rewards my customers for their repeat business.
The referral feature is especially useful, as it allows my customers to easily share my store with their friends and family, which has resulted in a significant increase in traffic and sales. The rewards system is also well-designed, with a variety of options for earning and redeeming points.
Overall, I highly recommend the Loyalty and Rewards Referrals app to any Shopify store looking to create a comprehensive loyalty program. It has been an invaluable asset to my business, and I'm sure it will be for yours as well.
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
-Mariadel
great customer service and love the customization and earn points options. can't wait to see how my customers like this loyalty program.
Great product and fantastic customer service. I did have a small issue with the app but it was resolved in a timely and professional manor.
Hi,
Thanks so much for taking the time to leave us this review! We really appreciate it :) Cheers to more success! ✨🥂
Catherine | Loloyal Team
いつも細かく丁寧に教えてくださいます。日本語に翻訳して使っていますが、ところどころ不自然な日本語なため意味がわからないところがあります。こちら少し調節して欲しいです。
お客様へのポイントのリマインドメールですが、現在は30日前と3日前です。
経験上お客様へリマインドメールを送るタイミングで一番効率がいいのは、7日前、3日前、当日の3回です。
こちらアップデートしてもらえると大変助かります。
ご親切なレビューをいただき、誠にありがとうございます！ご説明が問題解決に役立ったと伺い、大変嬉しく思います。初めてご利用の際は多少の不安は当然のことですが、ご安心ください。いつでもサポートさせていただきます。ご質問やお困りごとがございましたら、お気軽にお問い合わせください。いつでも喜んでお手伝いさせていただきます。
Best regards,
Cassie | Loloyal Support Team
We changed our loyalty program because we were looking for an app that would allow us to have a multilingual experience for our customers. And we found it with Loloyal. The app is very easy to set up and use. The customer service is one of the best on the market. Thanks to Kim, Mariadel, Sophie and the whole team for helping us with all our questions. I would recommend this app without hesitation.
Thank you so much for your wonderful review! We're thrilled to hear that Loloyal met your needs for a multilingual loyalty program and that you found the app easy to set up and use. It’s fantastic to know that our customer service team, especially Kim, Mariadel, Sophie, and the rest of the team, were able to assist you with all your questions.
Your recommendation means the world to us, and we're here for you anytime you need further assistance. Thanks again for choosing Loloyal!
Best regards,
Kim|Loloyal Support Team of Channelwill
購入金額に応じたポイント付与や、会員ランクによるポイント付与率の変更、様々なアクションに応じたポイント付与ができるので、様々なキャンペーンに対応できそうです。
ウィジェットの編集などもわかりやすく、テンプレートもあるのでとても使いやすいです。会員ランクのアイコンなども数種類から選べます。
様々なプログラムが設定できる分、初期の設定を事前に確認と検討しておく必要があると感じました。
気になる点：たまったポイントを割引として利用する場合は、一度クーポンに変換する必要があるのでお客様の手間が発生します。
特に良かった点：サポート体制が素晴らしいです！不明点や問題が発生した際にサポートへ問い合わせしたところ、迅速（1-4日以内）かつ柔軟に対応していただけました。
サポートしてくださったMariadelさんとKimさんに心より感謝申し上げます。
翻訳アプリを使用してくださっているため、サポートへの問い合わせは日本語でも大丈夫でした。
徹底的かつ肯定的なレビューをありがとうございます!ご購入金額や会員ランク、さまざまなアクションに応じてポイントが付与されるなど、多彩なアプリをご利用いただければ幸いです。ウィジェットの編集が簡単で、テンプレートが利用できるため、エクスペリエンスがスムーズになったことは大変喜ばしいことです。
蓄積されたポイントをクーポンに変換するために必要な労力について、建設的なご意見をありがとうございます。あなたのフィードバックは、改善し、ユーザーにより良いガイダンスを提供するのに役立ちます。
マリアデルとキムを含む当社のサポート チームが優れたサービスを提供し、質問に迅速かつ柔軟に対応したことを特にうれしく思います。言語サポート機能も役に立ったとのお言葉をいただき、大変嬉しく思います。
さらにご質問がある場合やサポートが必要な場合は、お気軽にお問い合わせください。私たちは、お客様が可能な限り最高の体験をお届けできるようお手伝いいたします。
ご支援と当社のアプリをお選びいただきまして、重ねて御礼申し上げます。
よろしくお願いします、
キム|忠実なサポートチーム
Excellent Experience
The implementation of the system went smoothly. The menu is intuitively designed and very clear. The integration looks truly outstanding and is crafted with a high level of professionalism. We are eagerly anticipating our customers' reactions to our loyalty program. What we appreciated the most was the warm welcome from the support team. We had a very pleasant interaction with Nova, who not only answered our beginner questions but also provided numerous helpful tips - and that with an unmatched response time. For example, we didn’t know that expected points could be displayed next to the price, offering our customers complete transparency in point collection. We think that’s fantastic, and thanks to Nova, we were able to integrate this feature right away. Overall, we are very satisfied so far and look forward to seeing how the program evolves.
Thank you so much for your detailed and positive review! We're thrilled to hear that your experience with our system has been excellent and that the implementation went smoothly. It's wonderful to know that you find our menu intuitive and our integration outstanding. We're especially pleased that Nova was able to provide you with a warm welcome and helpful tips, enhancing your experience further. The feature of displaying expected points next to the price for complete transparency is indeed fantastic, and we're glad you could integrate it seamlessly.
Your satisfaction is our top priority, and we're excited to see how your loyalty program evolves and how your customers respond. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thank you again for your support and for choosing Loloyal.
Best regards,
Kim|Loloyal Support Team of Channelwill
Ottima app, l'unica che ti permette di iniziare a testare il programma fedeltà gratuitamente e tradurre tutti i testi in modo dinamico. Inoltre assistenza cliente veramente TOP sempre disponibile
Siamo estremamente felici che tu abbia trovato la nostra app così utile! La possibilità di iniziare a testare il programma fedeltà gratuitamente e la traduzione dinamica dei testi sono due caratteristiche che ci impegniamo a mantenere di alta qualità. Grazie per il tuo apprezzamento per il nostro servizio di assistenza clienti; siamo qui per te e per rispondere a qualsiasi domanda tu possa avere.
Distinti saluti,
Mariadel // Supporto Loloyal 💫
