CWILL Loyalty & Referrals

CWILL Loyalty & Referrals

Reviews (807)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a complete loyalty and referral solution for building “real” programs beyond simple discounts. They like the easy setup, strong points and referral features, and ability to reward online and offline actions. Customizable branding, emails, and multi-language support are praised, as are integrations like Klaviyo and Judge.me. Many report higher repeat purchases and referrals, and describe support as fast, friendly, and proactive.

October 21, 2022

I have only used Loloyal for a short period of time, but so far, it has been excellent. So easy to set up, with many options available to help customer retention. I had a small query which was answered promptly and efficiently by Mariadel on their live chat. Very pleased :)

Natural French Soap
United Kingdom
5 days using the app
Edited October 10, 2022

This is a super great app for new business to start a loyalty program without any charges (at the moment) and it has many cool features to retain your customer at ease. The customer service team's response is fast, special mention to Mariadel and Catherine who support us whenever we need.

nywow o
Malaysia
About 2 months using the app
February 16, 2023

We just downloaded the app for our website and are so pleased with the immediate and very helpful responses! I am a very visual learner when it comes to learning my way around new apps and they were so helpful with the tutorials and step-by-step photos to see how I can best utilize their tools.

Buggy Box Co.
United States
30 minutes using the app
CWILL replied February 16, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine

January 16, 2023

The customer service was outstanding and all of my questions were answered quickly and thoroughly. The representative I dealt with was extremely helpful and went above and beyond to ensure that my experience was positive.

Not only was the service great, but their product exceeded my expectations.

Yellow Canada
Canada
7 days using the app
CWILL replied January 22, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.

-Mariadel

November 30, 2022

This is a very solid app right here. Absolutely perfect for a rewards program. Even amazing that it is completely free. The UI is top notch and easy to navigate, I was able to set up exactly how I wanted my loyalty program to be without having to touch any code or even reach support. Outstanding job really. Kudos.

Dear Lucy Skincare
Canada
6 days using the app
CWILL replied November 30, 2022

Thank you so much for taking the time to leave us this review, we are glad to hear that Loloyal is easy to use, which is something we attach great importance to.

December 19, 2022

Excellent experience with Catherine! The app is functioning excellent! all they need is to add fonts and theme adaption and its an easy to use simple app. Their customer service is above the bar! I met Catherine and she was very experienced and helpful, thank you Catherine very much for all your help, keep up with same standard!

Rosa Clara Saudi Arabia
Saudi Arabia
1 day using the app
CWILL replied December 20, 2022

You're amazing at expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime.
-Catherine

February 24, 2023

We have been paying other company approx $290 USD every month, same functionality feature which we use are provided by Loloyal and at no cost, good job Loloyal for helping merchant by providing this app and with great customer service. Yes we are keen to use more services from your company in the future even if it is paid. Thank you

DominionRoadPharmacy
New Zealand
3 days using the app
CWILL replied February 25, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.

-Catherine

November 18, 2022

I found this app easy to install and navigate. I'm glad my customers can now receive a discount. I like that I can customize it to match the look of my store. The help I received by the app in order to ask a few questions was brilliant. Mariadel was very patient with me and made sure she had answered all my questions. My only criticism would be that I need Klaviyo integration, but I see in the app that this is coming in the future.

The Silver Stork Company
United Kingdom
About 2 hours using the app
CWILL replied December 1, 2022

Hi!

Thank you for your time to leaving us a review. Ease of use is what we've been working on, and customer service is what we've been working on as well.
In addition, the integration of Klaviyo is a planned feature, and we hope to provide you with this new feature as soon as possible.
Should you need any other support, please do not hesitate to contact us on Live Chat.💖

Best Regards,
Catherine | Loloyal Team

November 23, 2021

Amazing app created by amazing developers who are always seeking for improvements. This is the second app we’ve use with them. We also recommend the “ Back In Stock-Restock Alert and Boom | Loyalty,Reward&Referral app”. Both are essential apps for your store. Five star customer service, fast replies and assistance and quick and easy to set up. The app works perfectly on mobile and desktop. Again thank you so much developers for this amazing free app.

Jarlia By Jolina
United Kingdom
1 day using the app
CWILL replied December 13, 2021

Dear firends at Jarlia by Jolina,

First of all, thank you for your kind and really encouraging comment. We look forward to having more communications with you and listening to your valuable feedback! And by the way, our 'referral program' is available now which allow your customers to share your store site on Facebook and Twitter. Hope this will attrack more customers to your store.

If there's anything else don't hesitate to let us know~

Thanks again.😘

Best regards,
Sealapps

September 12, 2022

Amazing! Just the customer service alone is 5 stars, and the app is wonderful and lovely! I dealt with Mariadel who went above and beyond in getting me to migrate my customers and their points from a previous app I was using. As a solo business owner, the extra help she gave was precious and saved me so much time and headache. The app was up and functioning straight away on my website, that part couldn't have been easier, and it looks so nice as well! Totally recommend this app!!!

Claudia Nour Cosmetics
United States
1 day using the app