CWILL Loyalty & Referrals
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Reviews (807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a complete loyalty and referral solution for building “real” programs beyond simple discounts. They like the easy setup, strong points and referral features, and ability to reward online and offline actions. Customizable branding, emails, and multi-language support are praised, as are integrations like Klaviyo and Judge.me. Many report higher repeat purchases and referrals, and describe support as fast, friendly, and proactive.
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I have to say. I am impressed with this app. So easy to use and setup. Customer service is amazing. I've contacted customer service a couple times, through chat and I was answered within minutes. Definitely a great choice!
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message.
-Catherine
The setup was easy to use, especially for someone without experience with Shopify and its apps. I did have to reach out to customer service and they were fantastic. They responded back within minutes of my messaging them.
We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
She was excellent, very knowledgeable & professional. I was having problems customizing my reward widget & she was so quick & efficient at fixing the problem I was having. I recommend this app 100%. Very happy customer here
Wow! We are happy to receive a happy feedback experience with our support. If you have further support needed, you can contact us anytime. 😊
-Mariadel
I tried 3 other rewards apps but none of them worked well. This one was perfect, and the customer service is amazing! I am so happy with the results, and I would recommend this app to any Shopify store looking for a great rewards program.
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
-Catherine
I downloaded this app because I read many good reviews, unfortunately, they didn't attend to my request as I have emailed multiple times. I haven't gotten started on the app yet because I am yet to receive any support despite all my emails
Hello Shopify,
I’m very sorry about the experience you had. We’ve taken this seriously and have been reviewing things internally to make sure this kind of situation doesn’t happen again. We did reach out via email but haven’t heard back yet. Whenever it’s convenient, we’d really appreciate the chance to connect. You can also reach us anytime via live chat, which is the quickest way to get support.
Again, apologies for the frustration, and we hope to reconnect and provide the level of service we aim to deliver to all our merchants.
Best regards,
Kevin
Customer Success Manager
TrustWILL Loyalty Team
The app is very quick to set up and the steps are very easy to follow. Importing from another app was quick and easy and I went on the live chat and spoke to Catherine and she was very helpful and gave some great advice and recommendations.
We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Catherine
I highly recommend this app, it's very easy to use and customize. And in case you needed any assistance, their customer service is more than amazing. I wanted some assistance in customizing the icon and Marladel solved my issue in seconds.
We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel
I'm still learning about the app. I am impressed so far by the great customer service - and their quick responses to all my questions.
I also like the fact that this doesn't require a customer to login to a separate program off our website.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
-Mariadel
As I've just installed the app, I'll start with my usual 3 stars.
I must say that the service given by Mariadel during the setup was nothing short of amazing which is a great start, give her 5 stars Channelwill !
I'll be back to alter the rating :)
Hello, Benny! 👋 Thank you for providing us with your feedback, we appreciate it a lot. If you may encounter problem while navigating the app, please kindly contact us, we will assist you right away. If you have any opinions or suggestions we are interested in hearing it. If there is no problem and you are happy with our service we will be glad to hear your latest experience. ☺️💛
The issue was the was the Birthday field did not show the pencil for the customer to enter their birthdate. It might have been the user profile was created before we installed the app.
After a few minutes with Catherine in support she got us our result.
Thank You!
We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
-Catherine
