Loox ‑ Product Reviews App

I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta.

Given that, we will need to find a differently platform for our reviews and referrals.

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.

It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.

This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.

Simple enough to get it up and running quickly. Haven't had any trouble yet and it's already generating extra revenue for our shop.

Simple and easy to use. I am very glad I downloaded this one. So many are complicated and useless. Thanks LOOX. Just wish more features were added into the free options...as a small business it would be helpful.

fantastic app. gets us so many reviews it is insane. we set our own automated email to get reviews and got virtually zero. Loox gets at least 60% of our customers to leave reviews and even add photos/ videos also. it is an app that our store cannot live without

So far I'm really liking the app, it's easy enough to use and when I did have an issue, the customer support team were quick to respond and helped me fix the issue. It's great having the reviews so visible on the website.

easy set up, great customer service with fast response rate, and their upsell program is great! It's automated and really helps generate a ton of revenue. My customers have spent an extra $1000 in my shop this week thanks to loox. And I just installed this app a week ago. The reviews are coming in twice as fast too. I highly reccomend Loox!

Love Loox Reviews! We used it for years seamlessly. We updated our theme and I had so many issues trying to integrate the new theme to the app myself, I emailed them and had a reply from Jodel almost instantly. The completely set up the theme and fixed everything that I was messing with in literally less than 30 minutes. Loox and Jodel gave some of the next custom support I have ever received from a Shopify app! So easy to work with!