Reviews (1,519)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

January 10, 2023

Sehr unzufrieden. Eine komplett überbewertete App. Kann fast nichts, support ist sehr inkompetent. Für alles muss man noch mal extra zahlen und selbst die normalsten Standart dinge sind kompliziert aufgebaut und unmöglich zu bearbeiten.

RePot
Germany
About 20 hours using the app
Intuit Mailchimp replied January 10, 2023

Thank you for your feedback. We sorry to hear that you had a negative experience. We value your input and would like to know more about your specific issues. We don't see any open questions in our support queue - could you please provide more details on what you found to be lacking in terms of functionality and what difficulties you had with the app? Also, could you let us know what you were hoping to accomplish and how we could have better met those needs? Please message us at mc-ecommappsupport@intuit.com

Our goal is to provide our users with the best possible experience and we would appreciate any suggestions you may have for improvements. Thank you for taking the time to provide this feedback, it is crucial to our ongoing efforts to improve.

September 28, 2026

Give Lance a raise and move him to Support.. out of the last 2 weeks hes the only one that figured out my DNS problems... way to go Lance... thanks again...

Core Drive Sports
United States
17 days using the app
September 4, 2026

Sean was very helpful in confirming my app connections with Shopify. Thank you!

Outdoor Banner Frame
United States
32 minutes using the app
June 10, 2026

THank you they made it fast and easy and fully suportedme chnaging my audience formy shop

Mary Fulton Fit
United States
Over 5 years using the app
May 20, 2026

Seph provided excellent support—clear, patient, and efficient in helping me resolve my Mailchimp setup issue. Much appreciated

L'Aquila
United Kingdom
Almost 2 years using the app
September 22, 2026

Foi muito fácil de instalar com a ajuda de SEPH.

Retrosaria Serafina
Portugal
About 2 hours using the app
October 10, 2025

My experience with the CSR Sher was amazing. She was able to address all of my concerns properly while giving me useful resources to contribute to the success of my business.

OATX Scrubs
Canada
3 days using the app
October 1, 2025

Dean was patient and resolved all my questions and issues. Great customer service.

NutriGano.com
United States
About 2 hours using the app
August 12, 2025

Lori was a very very amazing person, she persistently helped me and till the end kept asking me for updates on the issue and did solved the issue. Amazing service from her. Thanks alot!!

Haydu
United Kingdom
13 days using the app
Edited August 10, 2025

Aaron was great when I was having an issue. The issue was totally operator error. But he got me straightened out quickly. He was patient and kind and I really appreciated that.

Eco Sloth Refillery LLC
United States
About 16 hours using the app