Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

Edited August 10, 2025

Aaron was great when I was having an issue. The issue was totally operator error. But he got me straightened out quickly. He was patient and kind and I really appreciated that.

Eco Sloth Refillery LLC
United States
About 16 hours using the app
July 21, 2025

Trexie is Helpful . quickly resolved my issue.

minoxidilbay.com
Canada
22 minutes using the app
May 6, 2025

great support!! quick response and very helpful. Online chat made a lot of difference.

Aroma Bay
Australia
28 minutes using the app
April 30, 2025

I had a what was a simple error on my part adressed by the support.
And the support team was very helpful

Campfire Tales
United States
About 9 hours using the app
Edited May 6, 2025

Paul was very helpful in resolving my concerns. He provided great customer service and answered all my questions!

TEN ZERO THREE
United States
8 days using the app
April 9, 2025

Give David a raise. He helped me out in less than a few minutes.

Belhamel
United Kingdom
About 1 year using the app
January 18, 2024

I'm getting started slowly but find it easy to navigate. I recognize the possibilities are endless. I look forward to growing and improving my business with Mailchimp. Thank you!

Knox Mountain Pottery Works LLC
United States
7 months using the app
June 27, 2019

Fez o trabalho muito bem feito. Não sentimos diferença após a descontinuidade da integração oficial.

deBetti Dry Aged
Brazil
3 months using the app
April 15, 2019

It works. I'm glad that Mailchimp has a spine and wouldn't give in to Dark Lord. Apparently when companies get big and rich, it's never enough.

MacDougall Bats
United States
4 days using the app
September 2, 2020

So far so good.

I just did it to sync to Mailchimp and my store does not have a lot of data to mess up so lets hope it stays that way.

It took less than 10 minutes to get the sync.
Thanks, DSQ

Dope Soap Queen
United States
7 minutes using the app