Reviews (1,521)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.
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Marz was remarkably patient as he helped me create a new email flow and template - and integrate it into my Shopify website. I truly couldnt have done it without him!
David was amazing in guiding me step by step to resolve my issue. He's knowledgeable and very patient and his guidance is very clear so it made it very easy for me to navigate across the apps and platforms that I needed to work on.
Dean was great, helped me so quickly and easily resolved my issue.
very helpful and very quick - highly recommend the assistance of Juvvy
Seph from CS was SO helpful in resolving my integration issue!
Customer support by Cyrus was very professional and helpful.
Excellent customer service! Lori was very helpful in setting up my Shopify and Mailchimp integration. She made the process easy to follow and was quick to follow up with any issues. We're still getting used to the app, so having great support really smooths the process and makes everything much easier to navigate.
hands on and helpful team - did an orientation that made it easy to get started with all the things i wanted to implement. and when i was confused about something, they have very helpful ~real humans~ to chat with you and troubleshoot. Marz stayed on the chat with me for an hour and a half and reconnected when i got booted out by my browser a couple times. and at the end sent a full transcript of our chat. love the level of service and accountability.
Dean did a great job supporting me through live chat on the MailChimp <> Shopify app. We uncovered a bug that's need further escalation to development, and he did a great job setting expectations on next steps and gathering all of the details needed to escalate.
Hopefully the dev team can come through swiftly with a solution, but great work from Dean either way!
Intuitive and powerful, Mailchimp has effectively met our needs as a physical product startup. Our team is experienced in many areas, but online and email marketing is not one of them. Mailchimp has helped us achieve things ourselves we would have otherwise had to pay far more to consultants or firms to accomplish. Most importantly, our experience of their customer service has been fantastic. World class in our opinion. David was especially helpful when I was confirming everything was working properly when synching to our Shopify store.
