Reviews (1,520)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.
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I had Mary helping me to set up my connection and she walk me through it taking the time to answer all my questions and was very patient with me not knowing what to do she took her time and yes, I would love the customer service again thank you Mary and MailChimp. Karen
Amazing help
I’m very grateful for the help I received from Cyrus and Mary. He resolved the issues with my account and got the popups working again. He was kind, courteous, and patient throughout the entire process. Even when our chat was disconnected, he remained patient and took the time to answer all of my questions. Fantastic customer service — I highly recommend him and Mailchimp.
Thank you TROY! Great support!
CYRUS was amazing - so knowledgeable, helpful and patient. I'm new to all of this and he was incredibly helpful and went above and beyond! THANKYOU
I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.
I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp.
I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms.
What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable.
Thank you, Nadz, for making the process simple and stress-free!
Steph was an amazing help today. She stayed with me even through all the disconnects
Cyrus was incredibly helpful and got back to me quickly regarding very specific technical questions. He was very thorough and followed up after to make sure all my questions were answered. Amazing Support!
SEPH is doing great.
I'm not happy about the app.
