Reviews (1,520)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.
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Mai gave great customer support when I had a automation flow problem. She was able to fix the issue but after leaving the chat and adding a new field to the form, the automation failed again and two subsequent support staff were not able to fix the problem. I was told the matter would be escalated but I've heard nothing and its been 24 hours. I am leaving Mailchimp, spent too many hours formatting emails and it has come to this. Not happy.
Top tier customer support when you need help. I am using integrations, automations and a few other features to generate a customer engagement level that will give us a competitive advantage. Thanks MailChimp and the support team for making this investment pay off.
Nadz was super helpful and quick to help answer all my questions!!
Paul was reliable, friendly, patient and understanding. He made things very clear and double checked on my enquiry
My promo codes would not sync from my Shopify store. I reached out to Lori at Mailchimp support and she walked me through exactly what needed to be done. Her instructions were easy to follow and I got the issue resolved in less than 5 minutes.
Seph was great and fast
Good app, simple to use, and great support. We had problems with our embedded form not updating customers' tags, Sher from their support team was very resourceful and helped us resolved the issue
This integration is a gamechanger for our business. Pulling in order data, new subscribers, etc. has been a huge uplift. We have hundreds of thousands of subscribers. Recently, the integration starting having some issues, but the integration support team - in particular Juvy, Seph, Cyrus, and others - stuck with us to troubleshoot and make sure everything got back up and working. It was not an easy problem to solve, but they persisted, communicated, and got it fixed. Kudos to the team!
Dean was extremely helpful and helped me resolve the issue very quickly.
Seph was very helpful and hanging in there for a long time, while we tried to resolve the issues we experienced. Very thankful
