Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

November 22, 2023

Creating templates can be difficult. This one template I created doesn’t allow me to put the name of the product underneath the picture and the picture placement is off

BTEE Cosmetics
United States
About 2 months using the app
Intuit Mailchimp replied November 28, 2023

Our team can help you find the right template layout! Email mc-ecommappsupport@intuit.com and our support team will review then follow up.

November 6, 2023

Not the best for very small business. The up charge for additional email blocks is where they get you. Looking to leave them asap. Paying twice as much as I would be happy with for my usage.

lukewessman
United States
Almost 3 years using the app
Intuit Mailchimp replied November 8, 2023

Hey there! Our team can help look over the account with you and discuss cost saving measures. Email mc-ecommappsupport@intuit.com and they'll follow up.

October 23, 2023

I DO NOT RECOMMEND - I bought a mailing list and mail chimp automatically emailed everyone on the list to ask if they meant to subscribe !! Mail Chimp is meant to be working for me not against me and they would have had an unsubscribe option on y first offer I sent them. VERY DISAPPOINTING and I have now cancelled the subscription.

VeganChocolateCompany
Australia
Over 1 year using the app
October 18, 2023

I installed the app as I have used it in the past. Ultimately, I decided not to use it. I have found the pricing model is based of your stores imported contacts and order base. You are not given the option to import only a segment of your current customers. I have 4k customers and a specific segment of 300 I wish to email. These import models prevent me from being billed on my usable audience. Would like to see a change with Mai

ModCrate
United States
5 days using the app
July 6, 2023

App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.

Cascade Iron Co
United States
Almost 2 years using the app
April 14, 2026

Terrific App, essential for any merchants or marketers.
SEPH at customer service is exceptionally awesome!

Mitchell McCabe Menswear
Australia
About 4 years using the app
May 27, 2026

Jean fue super amable, atendió perfecto mi necesidad, se encargo de explorar a fondo mis necesidades y con las herramientas que tenemos dispoibles logramos encontrar una solución paleativa para mi problema.

Hawaianas
Argentina
9 months using the app
Edited September 3, 2026

Lance was helpful with our popup.

Sulis Silks
United Kingdom
Over 3 years using the app
May 19, 2026

Thank you Mary, you saved me from looking for a new app with your help. I was about to give up when you contacted me. Big Thanks :)

Nadine Cockrem
Australia
About 1 year using the app
April 13, 2026

Very helpful and patient. Thank you Juvy

KnotsByRae & JaeNRaeCrochet
Canada
4 months using the app