Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

May 20, 2026

I had a tricky issue with my Shopify Flow integration, and Jean from Mailchimp support was incredibly helpful. They resolved the problem quickly and efficiently. Fantastic customer service!

Intelligent Strength
Austria
Over 6 years using the app
April 3, 2026

Dean was very helpful in answering the MANY questions I had today. I appreciate his help and that Mailchimp has such great support via chat.

President's Choice Trading Cards
United States
Almost 7 years using the app
April 3, 2026

Dean was absolutely incredible to work with. I was dealing with a frustrating issue involving a Mailchimp integration on Shopify and wasn’t able to remove an old store—I couldn’t figure out what was causing the problem.

Dean immediately understood what was going on and handled everything quickly and professionally. He made the whole process feel easy and stress-free. He is the BEST!

REDEMPTION
United States
23 days using the app
April 2, 2026

Great customer service today with NADZ, very helpful and proactive. Much appreciated, thanks NADZ.

St Barts
Australia
Over 6 years using the app
April 2, 2026

This review is for Lance in particular. He was incredibly helpful and thorough. (And human!) Thanks Lance!

Bo•Co Home
United States
About 1 hour using the app
April 2, 2026

didn't like gave something weird email address, looked very weird and spam one hour tried and deleted maybe it is only my experience. but better without it

Kerry Boy
Ireland
33 minutes using the app
Intuit Mailchimp replied April 6, 2026

Hi there, thank you for giving our app a try and sorry to hear about the confusing experience. If you would like our help to get your Shopify-Mailchimp integration running, please send us an email via mc-integrationsupport@intuit.com.

May 12, 2026

Lori was the best.

Cheeks + Co
United States
Almost 4 years using the app
April 1, 2026

David was great to work with. Very helpful and responsive. Walked me through my issues and was very kind.

Boutique Barn
United States
23 minutes using the app
April 1, 2026

Incredibly helpful! Was proactive and stayed on top of helping me figure out my problem patiently. Amazing service!

Steven Mateo Fine Art
United States
27 minutes using the app
April 1, 2026

App is great for email marketing using your customer data from Shopify. Had a sync issue but the support was really helpful and got me back up and running correctly. Rhedd from the support team was excellent!

The Gooch Gardener Candle Co.
United States
Over 1 year using the app