Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

March 30, 2026

Mary was very good and patient with me. thank you Mary for your help today.

Fairest Cape Tea Company
United States
26 days using the app
March 31, 2026

Great support from Mary with integration - troubleshooting connection was very helpful and explained everything as we went along.

Maggi McDonald
Australia
About 1 hour using the app
March 31, 2026

Sean was great to work with today. He helped me with my questions and he was very patient. I would always want him as my customer support when I contact MailChimp.

All Daily Goods
United States
24 days using the app
March 31, 2026

Quick service from LORI on the chat feature to assist me with a failed flow that needed to be re-synced properly. Everything working properly within a few minutes. Helpful, prompt, and polite!

DR. ROB REIMER
United States
About 6 years using the app
March 30, 2026

Dean was patient, clear and helpful. All my questions were answered professionally and kindly.

Ladro Roasting
United States
12 months using the app
March 30, 2026

Seph has really helped me to get this integration working - couldn't have been more patient me and extremely supportive!

Hive & Keeper
United Kingdom
About 5 years using the app
March 30, 2026

Mary was fantastic. Took all the time to guide us through some changes. She was professional & knowledgable. 5 star service!

Kippis
Australia
About 1 year using the app
March 30, 2026

Dean was super helpful and helped me understand how Mailchimp and Shopify need to sync in order for products to be visible on my campaign. Dean gave me everything I needed to proceed and find a solution for my issue. Thank You!

Museum of New Mexico Foundation Shops
United States
Over 6 years using the app
March 27, 2026

Marz was extremely helpful, we got separated several times and he always came back and made sure the issue was solved.

Dazzling Life Designs
United States
3 months using the app
Edited June 23, 2026

As usual Paul was helpful. However, this time round, he made it more challenging but I enjoyed the session as it helps me to figure out things on my own as well. Thanks Paul.

HVASNACK
Singapore
4 months using the app